Retail Operations Subject Matter Expert

1 week ago

Toronto, Canada Russell Tobin Full time

Russell Tobin and Associates is currently seeking an Retail Operations Subject Matter Expert to assist our client's Grocery and Retail Merchandising Operations Team in providing an effective in-app experience for merchants in their platform. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration



Job Title: Retail Operations Subject Matter Expert | Grocery + Retail

Pay: $42.00-$45.64/hour (based upon experience)

Duration: 6-Months (with strong potential to extend)

Schedule: Monday – Friday // 40hrs/week

Location: HYBRID | TORONTO ONTARIO CANADA (In Office 2x/week)



Job Overview:

The Retail Operations Subject Matter Expert is responsible for enhancing the in-app experience through strategic merchandising of grocery, convenience, retail, and alcohol products. This includes managing item collections, offers, and marketing surfaces to directly impact customer conversion and engagement. Ensuring accurate search quality improves the customer experience, leading to better conversion rates and platform reliability.


What You’ll Do:

  • Monitor the quality of searches and submit tickets for identified issues to be resolved
  • Collaborate with the Catalog team on catalog quality and seasonal occasions
  • Build, deploy, and refresh in-app curated surfaces and item collections
  • Support analysis of item collections and offers to track conversion and impact


Basic Qualifications:

  • 1+ year of experience in an operations or similar role
  • Ability to thrive in a fast-paced and ambiguous environment
  • High attention to detail and strong process/project management skills
  • Proficiency in Excel/Google Sheets


Strongly Preferred:

  • SQL experience a plus
  • Bilingual (French Canadian) a plus



ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.


We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.


As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.


Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.


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