100% Onsite in Winnipeg: Intermediate Desktop Support Technician

4 weeks ago


Edmonton AB, Canada S I Systems Full time
100% Onsite in Winnipeg: Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.

Our public sector client is seeking an Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.

Requires flexibility working various shifts to accommodate a 7-day/24-hour operation

Mandatory Skills:

  • 5 years experience working as a Desktop Support Technician providing tier 1 support
  • Microsoft Windows and Office applications
  • Active Directory ,
  • Must be ITIL certified and with demonstrated solid ITIL background.
  • Have and maintain a valid Manitoba Class 5 Drivers license.
  • LGCA license

Description:

  • Assist end users with software applications, file accesses and hardware support.
  • Image and prepare new workstations for deployment.
  • Action and close all Tier 1 support calls, including matching to recurring incidents, investigating, diagnosing, and resolving all incidents; recovering services/systems in a timely manner, and documenting all actions/resolutions in the support database.
  • Modify and delete accounts for all assigned systems.
  • Manage new administration accounts for all assigned systems. (Such as, AD and Exchange accounts, VoIP configuration for desktop phones, room booking, secure link and admin for various systems).
  • Maintain an inventory of all IT assets in the inventory database, including hardware, software and license agreements.
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