Product Support Manager

2 weeks ago


Canada Toromont Cat Full time

Le directeur du service après-vente est responsable de l'intégrité, de la progression et de la profitabilité de la succursale en maintenant et en soutenant les objectifs de l'entreprise par la gestion efficace et la croissance des opérations de pièces et de service.

En tant que directeur du service après-vente, VOUS aurez la possibilité de :

  • Travailler au sein de l'une des entreprises les plus sécuritaires de l'industrie, où votre sécurité et votre bien-être sont notre priorité la plus importante
  • Travailler pour le meilleur concessionnaire d'équipement de sa catégorie et avec la marque haut de gamme Caterpillar
  • Apprendre, de grandir et de se développer en permanence avec l'équipe de Toromont grâce à nos équipes de formation internes qui sont axées sur votre réussite
  • Obtenir une rémunération globale concurrentielle, y compris les salaires, les avantages sociaux et les primes (selon l'admissibilité)
  • Avoir une possibilité d'horaires de travail flexibles et des occasions de travailler à plusieurs endroits dans l'est du Canada

Au cours d'une journée typique, VOUS effectuerez les tâches suivantes :

  • Donner l'exemple en adoptant des comportements de travail sécuritaires, respectueux de l'environnement conformément aux politiques, programmes et initiatives de Toromont en matière de santé et de sécurité
  • Gérer tous les objectifs de la succursale en matière de pièces et de service et veiller à ce qu'ils soient atteints
  • Fournir des conseils administratifs et stratégiques aux subordonnés directs sur les politiques de Toromont et de Caterpillar
  • Mettre l'accent sur le client et entretenir des relations de confiance
  • Examiner et surveiller les dépenses opérationnelles et les rapports financiers
  • Développer et définir les budgets et les prévisions des pièces et service, gérer les performances du service pour atteindre les objectifs/engagements
  • Développer, mettre en œuvre et gérer les améliorations dans tous les aspects du soutien après-vente
  • Diriger, inspirer et encadrer les employés pour qu'ils atteignent leurs objectifs personnels et ceux de l'entreprise
  • Rechercher activement des contrats sur le territoire pour soutenir les ventes d'équipement, de pièces et de service
  • Travailler en étroite collaboration avec les équipes de vente
  • Collaborer avec l'équipe de planification, la développer et l'encadrer
  • Travailler avec un sens des priorités et favoriser l’esprit d'équipe pour encourager la croissance
  • Assurer la liaison avec le groupe Équipement lourd pour les questions de vente et de service

Les compétences requises pour ce poste :

  • Un minimum d'études postsecondaires
  • Cinq ans d'expérience dans un poste de direction
  • Forte aptitude technique et connaissance de l'industrie

Avec plus de 4 000 employés et 56 sites du Manitoba à Terre-Neuve-et-Labrador, Toromont Cat a fait ses preuves et dispose d'une connaissance approfondie de l'industrie, d'une infrastructure de concessionnaires et d'une approche axée sur le service pour assurer la réussite de ses clients dans les secteurs de la construction, de l'exploitation minière et de la production d'énergie. Chez Toromont Cat, le travail est fondé sur les forces de nos employés, nos produits, de la technologie et d’une expérience client exceptionnelle. Grâce à notre solide partenariat avec CaterpillarMC, Toromont Cat prend soin de ses employés qui eux prennent soin de nos clients Lorsque vous rejoignez notre équipe, vous devenez un membre de la famille Toromont. Votre succès devient notre succès

#J-18808-Ljbffr
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