Product Manager

3 weeks ago


Canada Epsilon Solutions Ltd. Full time

Supply Chain Product Manager (Supply Chain) Canada E3 1 Supply Chain Management

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Incident Management To ensure project deliverables within quality standards and timeline .

To contribute in development of practice areas through value add activities in the knowledge domain .

Key Responsibilities : Making sure to deliver service and manage application support within contractually agreed service level agreement .

Ensure change requests as required under the specific Customer change management process for the Customer Change Advisory Board (CAB) meetings

Participate actively and represent changes in CAB sessions

Have a high-level understanding of, and be able to communicate what the change is intended to accomplish

Partner with ODP Project Managers and/or Engineers throughout the lifecycle of the change

Oversee the approved change build, test and implementation processes to ensure activities are appropriately resourced and completed according to the approved change schedule

Validate that testing is performed prior to release

Document and deliver a risk assessment for any change to be introduced without being fully tested

Manage the change implementation schedule, ensuring compliance with the Customer Change Freeze schedule

Monitor changes thru completion

Perform Change Management quality reviews & deliver performance reporting

Identify opportunities that will drive improvements in the Change Management process

Work within Customer tools / systems as contractually required (ServiceNow for example)

Follow ODP and Customer processes to execute emergency changes when required

Excellent communicator at all levels towards Customers, and internal stakeholders #J-18808-Ljbffr
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