Service Desk Manager

3 weeks ago


ChathamKent Unitary Authority ON, Canada Bennett And Game Recruitment Full time

Helpdesk Coordinator Position Remuneration:
Full-time position, Monday to Friday, 0800-1700.
Twenty days paid holiday per year, plus public/bank holidays.
Regular training and opportunities for career development.
Company pension scheme.
Helpdesk Coordinator required for our client. Our client, a leading business providing a wide range of building maintenance and facilities management services to commercial, industrial, and public sector clients, is looking to bring on a new Helpdesk Coordinator due to company changes. The successful Helpdesk Coordinator will play a key role in overseeing the maintenance helpdesk team and the engineers, ensuring efficient communication and coordination of tasks to meet client requirements and uphold company standards.
The Helpdesk Coordinator's role will include communicating with engineers daily to plan jobs, scheduling work for them. The ideal Helpdesk Coordinator will have a minimum of 3 years of experience in the role previously, ensuring customer service levels are achieved.
Helpdesk Coordinator Position Requirements:
Strong people management abilities and the capability to engage effectively across all levels.
experience with Big Change CRM software preferred.
Basic understanding of Computer-Aided Facilities Management (CAFM) software.
Minimum 3 years of prior experience in managing engineer teams or helpdesk operations.
Knowledge of Health and Safety practices and experience with Risk Assessments.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
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