Customer Care Specialist

2 weeks ago


Montréal QC, Canada Flighthub Group Full time
Customer Care Specialist / Spécialiste du service à la clientèle LIBÉREZ VOTRE AMBITION – DEVENEZ
Spécialiste du service à la clientèle

Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.

Nous sommes à la recherche d'un spécialiste du service à la clientèle ayant plus de 2 ans d'expérience dans l'industrie pour rejoindre notre équipe. Travaillant aux côtés de notre vice-président du service clientèle, vous serez chargé de traiter efficacement les problèmes des clients et de fournir un service exceptionnel par téléphone ou par chat. Dans ce rôle, il est impératif que vous mainteniez une ligne de communication ouverte avec les clients et les compagnies aériennes afin de traiter efficacement les demandes des clients et les requêtes, afin d'assurer des résolutions satisfaisantes.

De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié :

  • Travailler dans l'industrie du transport aérien ou du voyage et avoir une connaissance approfondie des opérations GDS ;
  • Gérer simultanément plusieurs dossiers et respecter les différentes politiques des compagnies aériennes ;
  • Utiliser une approche axée sur les données pour optimiser les processus et améliorer la satisfaction des clients ;
  • Être multitâches pour gérer efficacement de multiples demandes et règles ;
  • Utiliser les données pour analyser et améliorer les processus ;
  • S'adapter aux changements et à l'évolution des politiques des compagnies aériennes ; 
  • Se concentrer sur la satisfaction et la fidélisation des clients grâce à une excellente prestation de services ;
  • Orienté vers les résultats, avec un engagement pour l'excellence du service dans un environnement en évolution rapide, avec d'excellentes compétences de communication en anglais et en français.

* Veuillez noter que ce poste est à Montréal, Québec et sur place.

How did you hear about this job? / Comment avez-vous entendu parler de cet emploi ?

What are your salary expectations? / Quelles sont vos prétentions salariales ? *

Are you eligible to work in Canada? / Avez-vous le droit de travailler au Canada ? *
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