Product Manager
4 weeks ago
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As the Product Manager for Customer Recovery, you are a pivotal element in the digital transformation journey of our System Operations Control. Your primary focus will be on identifying and implementing technology solutions that streamline day of customer recovery for the SOC team. You will work closely with cross-functional teams including Passenger Movement, Customer Journey Management, SOC Planning Unit, and IT to execute against the product roadmap, ensuring delivery and alignment with broader business goals.
Responsibilities:
Responsible for the development and execution of the digital product strategy for the Customer Recovery, aligning with broader business objectives and operational requirements.
Lead and collaborate with cross-functional teams to gather and prioritize product requirements, ensuring a clear understanding of user needs.
Work closely with teams like IT, Data, and UX design to ensure a high product standard for usability and user experience.
Prioritize features, improvements and roadmaps based on user feedback, business goals, and end-user value.
Monitor and analyze key product metrics, and user feedback to assess product performance and identify key areas for improvement.
Collaborate with stakeholders to produce business cases for proposed product initiatives.
Work with Sr. Product Managers/Directors to create and manage the program and release roadmaps that align with the Operations Product goals.
Foster a culture of innovation and continuous improvement, using agile methodologies and technical acumen.
Stay current on industry trends and emerging technologies to maintain a competitive edge in digital solutions for Airline Operations. (i.e. Machine Learning, Artificial Intelligence, and Operations Research)
Ensure the high-quality rollout of digital products by coordinating user acceptance testing and overseeing product and release launches.
Work collaboratively with other product teams to ensure harmonization between respective product roadmaps. Align your goals, objectives, and projects to deliver better products to our operation.
Keep stakeholders informed about product progress, prepare presentations, and actively participate in meetings with leaders across the company to communicate roadmaps, new features, and data.
Qualifications
~ Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration, Operations Research) or equivalent experience delivering digital products.
~5+ years of experience in Airline Operations, Product, and/or Technology.
~ Experience with Air Canada operational tools including Automated Customer Recovery, CM, and OPR considered an asset.
~ Understanding of digital product development processes, including agile methodologies and user-centric design principles an asset.
~ Outstanding communication and collaboration skills, capable of effectively liaising with stakeholders at various organizational levels.
~ Strong analytical and problem-solving abilities.
~ A results-oriented mindset, with a proven history of contributing to product success and achieving operational objectives.
~ Passion for innovation, technology, and elevating operational excellence in the aviation industry.
~ Strong team building and leadership skills.
Working Conditions:
The Product Manager will experience a fast-paced and dynamic environment, requiring the ability to handle multiple priorities and navigate challenges. Strong adaptability, resilience, and a customer-centric mindset are crucial for success in this role. Occasional travel may be required.
Conditions of Employment:
~ Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
#J-18808-Ljbffr
-
Solutions Engineer
8 hours ago
Canada Consultation Manager Full timeConsultation Manager (By Social Pinpoint) is a leading provider of innovative community engagement and stakeholder relationship management solutions. We're committed to delivering exceptional value to our clients and ensuring their success through our products and services. As we continue to grow rapidly, we're seeking a talented and experienced Solutions...
-
Solutions Engineer
3 hours ago
Canada Consultation Manager Full timeConsultation Manager (By Social Pinpoint) is a leading provider of innovative community engagement and stakeholder relationship management solutions. We're committed to delivering exceptional value to our clients and ensuring their success through our products and services. As we continue to grow rapidly, we're seeking a talented and experienced Solutions...
-
Product Manager
6 days ago
Canada Recruiters Worldwide Full timeWe are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Manager. Product Managers improve customer experiences, generate new product ideas, and outline detailed product strategies, among other duties.Product Managers will need to manage diverse teams spanning engineering and marketing, requiring both a...
-
Product Manager
5 days ago
Canada, CA Recruiters Worldwide Full timeWe are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Manager. Product Managers improve customer experiences, generate new product ideas, and outline detailed product strategies, among other duties.Product Managers will need to manage diverse teams spanning engineering and marketing, requiring both a...
-
Product Manager
6 days ago
Canada Recruiters Worldwide Full timeWe are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Manager. Product Managers improve customer experiences, generate new product ideas, and outline detailed product strategies, among other duties.Product Managers will need to manage diverse teams spanning engineering and marketing, requiring both a...
-
Product Manager
5 days ago
Canada Recruiters Worldwide Full timeWe are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Manager. Product Managers improve customer experiences, generate new product ideas, and outline detailed product strategies, among other duties. Product Managers will need to manage diverse teams spanning engineering and marketing, requiring both a...
-
Product Management
1 week ago
Canada Shopify Full timeAbout the roleProduct Managers at Shopify manage the entire lifecycle of a product (or group of products) by leading multidisciplinary teams and providing centralized vision, knowledge, and direction in alignment with Shopify's goals.We're hiring for various groups: Core, Merchant Services, and Growth. We have multiple openings available at various levels,...
-
Product Management
3 weeks ago
Canada Shopify Full timeAbout the roleProduct Managers at Shopify manage the entire lifecycle of a product (or group of products) by leading multidisciplinary teams and providing centralized vision, knowledge, and direction in alignment with Shopify's goals.We're hiring for various groups: Merchant Services, Growth, Shop App, and Revenue. We have multiple openings available at...
-
Product Manager
5 days ago
Canada, CA VenueVision Full timeVenue Vision is looking for a Product Manager to join our team of entrepreneurs looking to expand their success into SaaS software for the automotive repair space utilizing our Customer Experience Management, texting and payment suite of solutions. This is a unique trailblazer opportunity with explosive growth potential. You will become an important member...
-
Product Manager- CRM
4 weeks ago
Canada AutoTrader.ca Full timePosition Overview: AutoTrader.ca is seeking an experienced and dynamic Product Manager to join our team in Toronto. As the Product Manager for CRM (Customer Relationship Management), with expertise in SFMC (Salesforce Marketing Cloud), you will play a crucial role in overseeing the end-to-end delivery of CRM-related products and features. This role...
-
Lead Product Manager
4 weeks ago
Canada Martyn Bassett Associates Full timeAbout the Client:Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth.The Opportunity:Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization.In this role, you will own the roadmap for their suite of...
-
Lead Product Manager
1 month ago
Canada Martyn Bassett Associates Full timeAbout the Client:Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth.The Opportunity:Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization.In this role, you will own the roadmap for their suite of...
-
Director of Product Management
8 hours ago
Canada Martyn Bassett Associates Full timeAbout the Client:Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth.The Opportunity:Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization.In this role, you will own the roadmap for their suite of...
-
Director of Product Management
3 hours ago
Canada Martyn Bassett Associates Full timeAbout the Client:Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth.The Opportunity:Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization.In this role, you will own the roadmap for their suite of...
-
Lead Product Manager
4 weeks ago
Canada Martyn Bassett Associates Full timeAbout the Client: Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth. The Opportunity: Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization. In this role, you will own the roadmap for their suite of...
-
Lead Product Manager
4 weeks ago
Canada Martyn Bassett Associates Full timeAbout the Client:Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth.The Opportunity:Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization.In this role, you will own the roadmap for their suite of...
-
Lead Product Manager
4 weeks ago
Canada Martyn Bassett Associates Full timeAbout the Client:Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth.The Opportunity:Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization.In this role, you will own the roadmap for their suite of...
-
Lead Product Manager
4 weeks ago
Canada Martyn Bassett Associates Full timeAbout the Client: Our client, a North American venture-backed HR tech startup, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth. The Opportunity: Our client is looking to add a brand new Lead Product Manager to their Employee Engagement SaaS organization. In this role, you will own the roadmap for their suite of...
-
Technical Product Manager
5 days ago
Canada AssistIQ Full timeWho We AreAt AssistIQ we are dedicated to providing healthcare providers with an easy way togenerate accurate data and insights on their supply usage to improve their value ofcare, reduce waste and carbon footprint. We're building an AI-driven softwareplatform that provides seamless tracking, real-time visibility and actionable insights tohealthcare systems,...
-
Technical Product Manager
5 days ago
Canada AssistIQ Full timeWho We AreAt AssistIQ we are dedicated to providing healthcare providers with an easy way togenerate accurate data and insights on their supply usage to improve their value ofcare, reduce waste and carbon footprint. We're building an AI-driven softwareplatform that provides seamless tracking, real-time visibility and actionable insights tohealthcare systems,...
