Senior Director, People Operations
3 weeks ago
As the Senior Director of People Operations, you are a versatile and strategic leader. This unique position will play a pivotal role in driving organizational excellence, fostering a positive workplace culture, and supporting the executive team in achieving company and people goals.
Our people are key to achieving our vision and mission. We need to recruit, support, and retain a high performing, highly engaged workforce committed to learning and impact. This role is responsible for leading the People Operations team and building a strategic roadmap for the function. You will be responsible to lead projects related to Hiring strategy, Headcount planning, Compensation and Total Rewards, Performance among others, while also being a trusted advisor to the senor leadership team and providing strategic guidance and support. You will lead initiatives to foster a culture that values collaboration, the sharing of ideas, and a constant focus on innovation and teamwork.
Core Responsibilities
1. People Operations Leadership:
- Develop and implement HR strategies aligned with the company's objectives to attract, retain, and develop top talent.
- Oversee all aspects of the employee lifecycle, including recruitment, onboarding, performance management, training, and offboarding.
- Ensure compliance with employment laws and regulations in both the US and Canada.
- Collaborate with department heads to address employee relations issues and foster a supportive work environment.
- Continuously evaluate and optimize the department’s processes and policies to enhance efficiency and effectiveness.
- Develop and enhance RocketRez’s employment brand strategy to attract talent & showcase our culture and values.
2. Organizational Development:
- Partner with senior leadership to drive organizational growth and scalability initiatives.
- Lead efforts to define and promote the company's core values, mission, and culture across all departments and locations.
- Develop and execute strategies to enhance employee engagement, morale, and productivity.
- Implement programs to support diversity, equity, and inclusion within the workplace.
3. Strategic Leadership:
- Serve as a trusted advisor and confidant to the CEO and executive team, providing strategic guidance and support.
- Act as a liaison between the executive team and other departments, ensuring alignment and effective communication.
- Manage special projects and initiatives on behalf of the CEO, driving cross-functional collaboration and execution.
- Conduct research and analysis to inform decision-making and drive continuous improvement efforts.
Key Qualifications
- Bachelor’s degree in human resources, Business Administration, or a related field; advanced degree or HR certification is a bonus.
- Previous experience in a People Operations leadership role, preferably at a high growth technology start up, with experience in a strategic capacity, building teams from the ground up.
- Strong knowledge of best practices, employment laws, and regulatory requirements in the US and Canada.
- Proven track record of building and leading high-performing people operations teams.
- Excellent interpersonal and communication skills, with the ability to influence and collaborate at all levels of the organization.
- Strategic thinker with the ability to translate vision into actionable plans and initiatives.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Experience in a Chief of Staff or similar role preferred, with a demonstrated ability to support executive leadership and drive organizational initiatives.
About RocketRez
RocketRez is a global technology that provides all-in-one-solutions for the Travel, Tour, and Attractions industry. With clients ranging from Ferry and Passenger Vessels to Zoos, Aquariums, and other tourist attractions, we are a market leader in timed ticketing, point-of-sale, inventory management and scheduling.
Our customizable platform accommodates seat assignments, social distancing, touchless ticketing, and timed entry. Our customers love the product because no other company provides a solution as robust and innovative as RocketRez’s.
As a culture, we value people above all – from our employees to our customers to our business partners. If you have an entrepreneurial mindset, value intellectual curiosity, excellence, and want to be part of a collaborative team, we are the place for you
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