Analyst, Information Technology

BE PART OF A NEW AND GROWING ASSET MANAGEMENT COMPANYABOUT MASTERCARD FOUNDATION ASSET MANAGEMENT Established in 2023, the Mastercard Foundation Asset Management (MFAM) Corporation was created to build a diversified investment portfolio for the Mastercard Foundation, one of the largest private foundations in the world. MFAM is headquartered in Toronto, Canada. We have a global investment strategy and mandate to deliver returns that will fund the philanthropic mission of the Mastercard Foundation and its partners in Africa and Canada over the long term.We believe in the mission and values of the Mastercard Foundation and aim to cultivate an ecosystem of exceptional people, trusted partnerships, and long-term investments to achieve lasting impact. We value bold ideas, curiosity, and tenacity, as part of nimble, creative, and meritocracy-based team.ABOUT MASTERCARD FOUNDATION Mastercard Foundation, one of the largest foundations in the world, works with visionary organizations to advance education and financial inclusion to enable young people in Africa and Indigenous youth in Canada to access dignified and fulfilling work. Established in 2006 through the generosity of Mastercard when it became a public company, the Mastercard Foundation is an independent organization separate from Mastercard. The Foundation has offices in Toronto, Kigali, Accra, Nairobi, Kampala, Lagos, Dakar, and Addis Ababa.WHO YOU’LL WORK WITHYou will report to the Senior Manager, Information Technology and will build and maintain relationships with teams across MFAM, the Mastercard Foundation, external consultants and vendors. As a member of the team, you will have opportunities to grow and develop, and create meaningful value and lasting impact through the Mastercard Foundation.WHAT YOU’LL DOAs a key member of the Information Technology team, you will help drive the implementation of the Workplace Technology Strategy as well as application delivery. You will support the business through efficient and innovative technology and data solutioning, as well as core technology and data and assist with operational cyber risk.Workplace TechnologyResponding promptly to IT related user inquiriesDiagnosing and troubleshooting hardware, software, and network issuesChanging configurations, settings, and permissions to resolve computer-related problemsCreating accounts and deploy hardware for new hires during the onboarding processMaintaining and optimizing Microsoft 365 services, including Azure AD, Intune/Endpoint, Teams, SharePoint Online, and OneDriveSupporting overall IT asset inventory managementWorking with partnered vendors when complex matters arise that require higher-level supportParticipating in system upgrades, patches, and enhancementsDeveloping and promoting standard operations documentationPromoting best practices for efficient technology usageIdentifying opportunities to enhance workplace technology processesApplication DeliverySupporting Investment CRM & Deal Pipeline application (Example: DealCloud)Engaging with business stakeholders to gather and document IT requirements for system enhancementsTranslating business needs into technical specificationsApplying small enhancements and configurations directly on platformTesting configurations for quality assurancePresenting enhancements to stakeholders for validationCreating training materials for supported applicationsOnboarding and training new hires for each respective applicationSupporting data management activities within each applicationSupport the Business Through Efficient and Innovative Technology & Data Solution DeliverySupporting the implementation and adoption of technology roadmap items through efficient project management and knowledge managementSupporting new technologies and systems to improve the efficiency and effectiveness of MFAM's operationsSupport Core Technology & Data Capabilities and ProcessesManaging data hosting and storage servicesOverseeing network infrastructure servicesManaging end-user services and supportSupporting IT and Cyber security servicesDeveloping data analytics and business intelligence (BI) reportsWorking with enterprise systemsApplying IT procurement and licensingSupporting IT change managementKnowledge of key IT policies and procedures, including acceptable use of technology, knowledge management, and business continuity/disaster recoveryAwareness of other technology domains as the company scalesSupport Operational and Cyber RiskSupporting technology policies and procedures to ensure compliance with regulatory requirements and industry standards, including security incident managementSupporting the cybersecurity and data privacy posture across the network, applications, and endpointsWHAT YOU’LL NEED 2+ years of work experience in a similar roleBachelor of science degree in Computer Science or any combination of equivalent education and experienceExperience in financial services with a strong preference for experience in the asset management industryExcellent analytical and critical thinking skillsGreat problem-solving and time management skillsStrong written and oral communication skillsStrong familiarity with investment business, including the ability to translate investment business requirements to Technology & data requirementsTechnical knowledge and understanding of the range of infrastructure, hardware, software, and SaaS technologies needed to support a growing organization’s needs, including:Microsoft Suite, including Office 365, SharePoint, TeamsPublic and private cloud environmentsTeleconferencing and telecommunications platformsWindows, Mac, and iOS device managementNetwork and security platforms, including WAN/LAN, VPN, MFAGeneral knowledge of current and emerging technologies and trends, including next-gen tools (e.g., ML, AI)WHY WORK AT MFAMMission-based organization that generates real value for the challenges our foundation supports – improving lives.Pay-for-performance environment that offers competitive salary and incentivesNumerous opportunities to gain experience and develop a variety of skill sets in a growing organization that contributes to the mission of the Mastercard FoundationComprehensive employer paid benefits coverageRetirement income through a Retirement Savings ProgramA flexible/hybrid work environment combining in office collaboration and remote workingCompetitive time-off policyOpportunity to apply your experiences to an environment where you can make an immediate impact as an architect for our organization.We are guided by five core values:We achieve the best outcomes through mutual trust, thoughtfulness, and respectWe embrace diversity of thought, background, and experienceWe learn and gain insight through open and honest communicationWe are ambitious and results orientedWe challenge the status quo and seek bold solutionsMFAM is an equal opportunity employer. We believe diversity is important and we take pride in ensuring that the people we hire and culture we create reflect and embrace diversity of thought, background, and experience. We value the unique skills and diverse experiences that each individual brings, and we are committed to creating and maintaining an inclusive and equitable workplace where talent is respected, accepted, and empowered to be themselves.HOW TO APPLYAre you ready to pursue a new challenge and take your career to the next level?Apply today Please submit your application to talent@mfamc.org quoting the position title and reference number (ref 1006) in the subject line.Deadline for Applications is Friday May 31st This role is a hybrid position, with a requirement of 3-4 days onsite at our office in Toronto, Ontario. Occasionally, there may be a requirement to work evenings or weekends.Mastercard Foundation Asset Management values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Completion of satisfactory business references and background checks are essential conditions of employment. If you require accommodation during the recruitment and selection process, please contact a member of MFAM at talent@mfamc.org. We will work with you to provide a positive recruitment experience in a confidential manner.