IT Support Specialist

3 weeks ago


Toronto ON, Canada Resource Logistics Inc. Full time

Responsibilities

  • Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
  • Image and deploy laptops and desktops using standard ClientM deployment tools (JAMF, BigFix, and AirWatch)
  • Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
  • Assist with AV setup for internal meetings and events
  • Okta, Google, and software service administration
  • Deploy and support software to end-users
  • Respond to support requests in the IT Helpdesk both in person and via our ticketing system
  • Managing inventory for hardware and software
  • Know and work with your points of escalation to improve the End User experience.

Requirements

  • 2-3
  • years of experience in IT support roles
  • Basic to inter,te networking skills, including an understanding of servers, switches, WiFi, etc.
  • Experience with administration of Apple computer products using enterprise management tools
  • Knowledge and hands-on experience managing Windows laptops and desktops
  • Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
  • Strong macOS hardware and software troubleshooting experience
  • A positive, service-oriented attitude
  • Solid critical thinking and problem solving skills
  • Ability to lift heavy equipment (50
  • pounds) as needed
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