Online account manager

3 weeks ago


Toronto ON, Canada Quantum Technology Recruiting Inc. Full time

Job Title: Account Manager (IT/MSP)
Job Type: Permanent Position
We are seeking an experienced IT Account Manager join our client in the MSP Space. You would be responsible for addressing and managing day-to-day account requests, inquiries, and escalations, attend regular client calls, define agendas, document all meetings, and follow ups for clients.
Escalation for Help Desk service-related issues.
Attend weekly, monthly, and quarterly account review meetings as required per client.
Schedule, run and review support hours usage reports
Follow up with clients on hours balances (Block Time and Annual Support pools); Work with the Account Management team to build and develop service-related proposals for existing and potential clients.
Assist with project coordination, client communication, and documentation gathering for new clients and service deployments.
Attend weekly upper management meetings and advise team of account related matters of interest.
Attend weekly Help Desk and Project Meetings with a client management viewpoint.
Maintain working knowledge of the service catalogue offered by Hudson.
Work closely with Dispatch and Services Manager on scheduling requirements.
Log, track and manage all time using the CRM ticketing system
Exceptional customer service skills a must.
Exceptional oral, written, e-mail and telephone communication skills.
Previous Account Management experience a must.
College Diploma or University Degree in Business or IT Management preferred.
Experience with a Managed Service Provider a must.
Experience with Kaseya Quote Manager (or alternative quoting software) an asset.
Basic understanding of infrastructure, cloud computing and managed services (for discussion purposes) and an ability to discuss technical information in user-friendly language.
An understanding of user expectations and typical IT policies and procedures.
Ability to handle multiple assignments, manage priorities, and meet strict deadlines.
Conflict management and negotiation skills.
Experience with Microsoft Teams a must.
OUR VIRTUAL DOORS ARE OPEN We’re also bringing the interviews to you by various web applications, virtually


  • Account Manager

    2 hours ago


    Toronto, ON, Canada Goldenbridge Talent Solutions Full time

    This is a full-time hybrid role (2 days per week onsite) for a growing marketing agency in Toronto's west end (Etobicoke).Reporting to the Vice President of Business Development, the AM will manage client business in the online performance-marketing industry. This role includes planning, negotiating and implementing growth strategies to increase client...


  • Toronto, ON, Canada Rubicon Path Full time

    Our client is looking for Account Payable Manager. This is a contract role, 40 hours weekly, completely remote. Job Responsibilities: Accounts payable manager with experience running a team; Processing hundreds of daily transactions; Managing payments, vendor payment details; Internal controls creation and maintenance; Ability to work in teams, AP...


  • Toronto, ON, Canada Quantum Full time

    Accounts Receivable Specialist QMS has a requirement for an experienced Accounts Receivable Specialist with their well-known Utilities client downtown. Your role involves handling customer inquiries, preparing financial statements, treasury reports, and cost analysis. Process payments for invoices related to goods and services. - Reconcile assigned...

  • Account Manager

    4 weeks ago


    Toronto, Canada Goldenbridge Talent Solutions Full time

    This is a full-time hybrid role (2 days per week onsite) for a growing marketing agency in Toronto's west end (Etobicoke).Reporting to the Vice President of Business Development, the AM will manage client business in the online performance-marketing industry. This role includes planning, negotiating and implementing growth strategies to increase client...

  • Account Manager

    4 weeks ago


    Toronto, Canada Goldenbridge Talent Solutions Full time

    This is a full-time hybrid role (2 days per week onsite) for a growing marketing agency in Toronto's west end (Etobicoke). Reporting to the Vice President of Business Development, the AM will manage client business in the online performance-marketing industry. This role includes planning, negotiating and implementing growth strategies to increase client...

  • Account Manager

    4 weeks ago


    Toronto, Canada Goldenbridge Talent Solutions Full time

    This is a full-time hybrid role (2 days per week onsite) for a growing marketing agency in Toronto's west end (Etobicoke).Reporting to the Vice President of Business Development, the AM will manage client business in the online performance-marketing industry. This role includes planning, negotiating and implementing growth strategies to increase client...


  • Toronto, ON, Canada ACES Asset Sales Inc Full time

    Company Description ACES Asset Sales specializes in appraisals, selling, and liquidating industrial manufacturing machinery and equipment in a variety of industries. Our clients range from private corporations, leasing companies, and financial institutions. We have set high standards in professional service and results. Our customers depend upon our...


  • Toronto, ON, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you...


  • Toronto, ON, Canada Questrade, Inc. Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you...


  • Toronto, ON, Canada TechWyse Internet Marketing Full time

    Got a passion for Internet Marketing? Do you want a job that allows you to continue to grow your skills, get creative and build out campaigns to call your own and work with an amazing team of account managers? Then TechWyse is the agency for you! The TechWyse Account Management team is growing and we are hiring for an Account Manager to join this talented...


  • Toronto, ON, Canada Amazon Full time

    Job ID: 2623406 | Amazon.com.ca, Inc. - A49 Amazon's Canada team is looking for an experienced, enthusiastic, hard-working, analytical and creative candidate to join our Hardlines team. You will work directly with a portfolio of strategic vendor partners to develop their business, acting as a liaison and executing a joint business plan. The team operates...


  • Toronto, ON, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...


  • Markham, ON, Canada Metergy Solutions Inc Full time

    As the Senior Manager, Treasury, you be primarily responsible for supporting treasury and debt management activities including forecasting, budgeting, financing activities, capital, cash management and accounts payable. Responsibilities of the Treasury function include (but are not limited to): oversight of various credit facilities, monitoring debt...

  • PERFORMANCE MANAGER

    4 weeks ago


    Toronto, ON, Canada AutoTrader.ca Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings. Responsibilities: Customer...

  • Field Account Manager

    4 weeks ago


    Toronto, ON, Canada Sartorius Full time

    Field Account Manager - Quebec Canada page is loaded Field Account Manager - Quebec Canada Apply locations Montreal (Quebec, Canada) Ottowa (Ontario, Canada) Toronto (Ontario, Canada) time type Full time posted on Posted 4 Days Ago job requisition id R31158 Sartorius is seeking a dynamic Field Account Manager based remotely in Montreal, Quebec. You will...

  • Product Manager

    1 week ago


    Toronto, ON, Canada Adevinta 2021 Full time

    Kijiji is the #1 online classifieds site in Canada and one of Canada’s top 10 most-visited digital sites. We’re a leader in helping users find and trade goods and services in their communities, including Autos, Real Estate and Jobs. We’re proud of our engaged and collaborative team and were recently named one of the top Toronto Tech Employer Brands. ...


  • Toronto, Canada Rubicon Path Full time

    Our client  is looking for Account Payable Manager. This is a contract role, 40 hours weekly, completely remote.Job Responsibilities:Accounts payable manager with experience running a team;Processing hundreds of daily transactions;Managing payments, vendor payment details;Internal controls creation and maintenance; Ability to work in teams, AP...

  • Account Manager

    1 month ago


    Toronto, Canada Givex Full time

    We are seeking a highly motivated, goal-oriented individual for the position of Account Manager. This individual will be responsible for building solid relationships, growing business with existing customers and cultivating new customers in traditional retail, hospitality and QSR settings. If you are ready to take on a challenge, then this may be the...

  • Account Manager

    4 weeks ago


    Toronto, Canada First Reference Inc. Full time

    As an Account Manager, you will be a true sales hunter, responsible for generating leads, qualifying prospects, conducting online demonstrations, and closing sales - all primarily over the phone. You will be an excellent communicator with a knack for listening and understanding people's needs. With at least 5 years of sales experience under your belt, you...


  • Toronto, Canada NeerDigital LTD Full time

    We are committed to delivering exceptional products/services to our customers and are constantly seeking new ways to expand our reach and engage with our target audience. As part of our growth strategy, we are looking for a highly skilled and motivated Online Advertising Marketing Manager to join our marketing team. **Position Overview**: As the Online...