Associate Director, Contract Management

3 weeks ago

Vancouver BC, Canada Dentsu International Full time

Merkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.
The purpose of this role is to own and be accountable for the day-to-day client relationship and all elements of the account including, implementation of the strategic vision for the client, delivery against setting and achieving the annual financial targets, while building a trusted relationship with multiple key client stakeholders.
The Associate Director of Client Services will provide strategic oversight and organic revenue growth on a book of client businesses. A successful Associate Director must be an excellent communicator and possess the ability to work and lead a distributed team with responsibility for client service and business growth. They will have expertise in all digital media and marketing principles and apply them to defining, planning and executing against client objectives. Sets the strategic tone, direction and supervision for Merkle Cardinal Path clients. This includes overseeing client needs, staffing, strategy, quality of work, and budgeting; Accountable for total growth of clients including renewals and net new business on existing client accounts.
This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.
Supports and mentors the wider Client Services team to ensure quality execution that drives toward client’s business objectives and key metrics.
Works with cross-functional Merkle Cardinal Path teams to execute account plans, meet plan deadlines, customer expectations, and program milestones.
Build best-practice processes and systems to scale up the account teams, enable them to better serve client needs, and increase opportunities for account growth.
Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; Works closely with the Senior Client Leadership team to align with MCP’s performance and organic growth objectives, as well as reporting against targets.
Actively participates and develops new and existing accounts, generates sales quotes, and handles customer inquiries to help service customers and grow business.
Oversee client communications and negotiations, provide senior level client management support, and nurture client relationships.
Grows existing accounts and assists in the development of sales opportunities.
Sells new service offerings with the goal of creating recurring revenue accounts and identify new growth opportunities for the long-term.
Outstanding client services skills including relationship building, managing, cross team and agency relationships, strategic planning, account planning, & forecasting
~ Superior organizational and time management skills.
~ Knowledge of customer service programs and databases, or the ability to learn new software quickly.
~ Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
~ Proven experience working with $2MM+ accounts; including case studies highlighting the growth of accounts that you have managed.
~ Experience managing profitable budgets, meeting deadlines and managing teams.
~ Experience working with international client accounts is a plus.
~ A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
#We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results.

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