Manager, Aldaview Services

Reporting to the Executive Director, the Manager will be an integral member of the Aldaview Services Community team. This position provides leadership to a team of Primary Direct Support workers and Direct Support Workers. The successful candidate will prioritize the needs within the division, in collaboration with the Leadership Team. With a “can do” attitude, they will demonstrate a culture of customer service excellence and person-centered care. They will foster communication and a supportive team network for the Aldaview Services’ staff and will promote systems to improve quality outcomes, legislative compliance and safe business practices, in line with company policies.

Purpose

To provide leadership and supervision to front line staff and ensure that supported people receive quality support.

Key Performance Measures

• Accuracy and clarity of required documentation
• Orientation and training of front line staff
• Quality of support to supported individuals
• Scheduling requirements
• Annual performance appraisal

Key Accountabilities

• Staff Supervision
• Conduct regular staff team meetings
• Ensure that direct reports are given appropriate training
• Ensure that new staff receive orientation
• Conduct performance appraisals on direct reports prior to completion of probation and thereafter annually
• Ensure all shift duties are carried out by staff
• Participate in recruitment and hiring of front line staff
• Engage in on-going development of all staff

Documentation & Finances

• Ensure accountability of all client personal finances
• Ensure that support plans are developed and appropriately executed
• Ensure all health and safety requirements in each location are completed
• Support staff in the development, implementation and evaluation of all support plans, protocols and health and safety needs of the individuals supported

Family & Public Relations

• Assist staff with nurturing positive family/caregiver relationships
• In consultation with the Executive Director, determine appropriate response to families when concerns arise
• Participate in community activities that increase awareness of Aldaview Services
• Ensure staff understand the impact of being good neighbours
• Advocate for Community inclusion for all individuals receiving supports

Team Building and Evaluations

• Build and sustain teams that are capable of delivering quality work and meets goals.
• Establish effective working relationships with direct reports by:
• Soliciting opinions related to: the work environment; potential changes affecting their work; and continuous improvement opportunities
• Providing opportunities for the further development of their skills and knowledge.
• Promoting workplace wellness initiatives
• Promote and optimize teamwork by:
• Setting the context for effective co-operation and teamwork within and between staff teams
• Clearly articulates the linkage among team members’ roles
• Using Core Competencies framework for Developmental Services
• Manage performance of direct reports by:
• Setting appropriate goals and objectives
• Assessing skills and knowledge gaps, allocating resources to address skills and knowledge gaps
• Assessing performance and providing direct reports with a clear understanding of performance standards and expectations

Professional Competencies

Values & Ethics

• Clear about the purpose of the role, understands the context within which the role is fulfilled, understands what needs to be done and how to achieve it

Leading Others

• Implements and promotes the TCMH mission, vision and values
• Behaves in a manner that fosters trust, good communication and strong teamwork by being open and transparent
• Helps set team objectives and ensures that the teams work diligently toward accomplish objectives
• Assists with policy development as required
• Possesses good judgment and integrity with the tenacity and ability to follow-through
• Able to develop effective working relationships at Aldaview and across TCMH divisions
• Takes responsibility for own continuing education
• Demonstrates qualities and behaviour that reflects values and ethics of the profession
• Able to create accurate and objective assessments of what needs to be done and in what order
• Demonstrates a sense of social and moral responsibility and upholds the TCMH values
• Follows organizational policies and ensures front line staff do the same

Creativity & Problem Solving

• Able to adapt behaviour, continually mastering and learning new approaches and applications in order to develop new solutions
• Able to identify opportunities for improvement that are both practical and resourceful and in the best interest of staff and supported people.
• Able to learn from experience and experimentation.
• Able to understand the changing and multiple current and future needs of supported people with a view to providing what is best for the individuals
• Ability to manage change within teams and across the agency

Qualifications

• Post secondary education/certificate or related experience
• 1-3 years management experience and training in the social services sector
• Working knowledge of Microsoft Office Suite
• Proven ability to mentor and develop staff
• Sense of responsibility, integrity and confidentiality
• Ability to multi-task and meet deadlines
• Possess well-developed verbal and written communication skills
• Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with supported individuals, public, employees, families and volunteers
• Ability to demonstrate resource management, and the ability to maintain neat work area
• Good organizational skills
• Ability to work independently and within a team environment

Key Relationships

• Reports to: Aldaview Executive Director
• Supervisors: Direct Supports, Primary Direct Supports
• Interfaces and/or builds relationships with: Aldaview Leadership Team, TCMH Divisional Leadership teams, Divisional Administration/Corporate Office, Managers at other like-minded organizations as appropriate, Relevant Ministry and Compliance agencies/personnel as required

About Aldaview Services:

Aldaview Services supports adults with intellectual/developmental disabilities, empowering its clients to be self-sufficient and nurturing self-determination. Aldaview Services promotes a positive workplace culture where employees can participate in professional development and enhance their skills.

Aldaview Services is organized to provide facilitation and support for persons with intellectual/developmental disabilities. Our services and activities are geared to promote community involvement and participation at the level desired by the individual. We seek to promote daily involvement within the community, including opportunities for physical and emotional wellness, social and spiritual growth, and leisure and recreational activities.

About Tri-County Mennonite Homes

Tri-County Mennonite Homes is a leader in providing services to seniors and developmentally disabled individuals. With dedicated staff and volunteers, we operate three divisions: Greenwood Court, Nithview Community, and Aldaview Services. Our mission is “Making Every Day Matter”.

Tri-County Mennonite Homes does not require COVID-19 vaccinations, however TCMH continues to strongly recommend "up-to-date" COVID-19 vaccinations.

Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.