Manager - Adult Community Services

Found in: Jooble CA O C2 - 2 weeks ago

Ontario, Canada Tri-County Mennonite Homes Full time

Reporting to the Executive Director, the Manager will be an integral member of the Aldaview Services Community team. This position provides leadership to a team of Primary Direct Support workers and Direct Support Workers. With a “can do” attitude, they will demonstrate a culture of customer service excellence and person-centered care. They will foster communication and a supportive team network for the Aldaview Services’ staff and will promote systems to improve quality outcomes, legislative compliance and safe business practices, in line with company policies.
To provide leadership and supervision to front line staff and ensure that supported people receive quality support.
Key Performance Measures
Orientation and training of front line staff
Quality of support to supported individuals
Annual performance appraisal
Ensure that direct reports are given appropriate training
Conduct performance appraisals on direct reports prior to completion of probation and thereafter annually
Ensure all shift duties are carried out by staff
Ensure that support plans are developed and appropriately executed
Support staff in the development, implementation and evaluation of all support plans, protocols and health and safety needs of the individuals supported
In consultation with the Executive Director, determine appropriate response to families when concerns arise
Participate in community activities that increase awareness of Aldaview Services
Advocate for Community inclusion for all individuals receiving supports
Team Building and Evaluations
Build and sustain teams that are capable of delivering quality work and meets goals.
Using Core Competencies framework for Developmental Services
Manage performance of direct reports by:
Assessing performance and providing direct reports with a clear understanding of performance standards and expectations
Helps set team objectives and ensures that the teams work diligently toward accomplish objectives
Assists with policy development as required
Demonstrates qualities and behaviour that reflects values and ethics of the profession
Demonstrates a sense of social and moral responsibility and upholds the TCMH values
Follows organizational policies and ensures front line staff do the same
Able to identify opportunities for improvement that are both practical and resourceful and in the best interest of staff and supported people.
Able to understand the changing and multiple current and future needs of supported people with a view to providing what is best for the individuals
Ability to manage change within teams and across the agency
1-3 years management experience and training in the social services sector
~ Working knowledge of Microsoft Office Suite
~ Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with supported individuals, public, employees, families and volunteers
~ Ability to demonstrate resource management, and the ability to maintain neat work area
~ Reports to: Aldaview Executive Director
Direct Supports, Primary Direct Supports
Aldaview Leadership Team, TCMH Divisional Leadership teams, Divisional Administration/Corporate Office, Managers at other like-minded organizations as appropriate, Relevant Ministry and Compliance agencies/personnel as required
About Aldaview Services:

Aldaview Services supports adults with intellectual/developmental disabilities, empowering its clients to be self-sufficient and nurturing self-determination. Aldaview Services promotes a positive workplace culture where employees can participate in professional development and enhance their skills.
Aldaview Services is organized to provide facilitation and support for persons with intellectual/developmental disabilities. Our services and activities are geared to promote community involvement and participation at the level desired by the individual. We seek to promote daily involvement within the community, including opportunities for physical and emotional wellness, social and spiritual growth, and leisure and recreational activities.
Tri-County Mennonite Homes is a leader in providing services to seniors and developmentally disabled individuals. Greenwood Court, Nithview Community, and Aldaview Services. Tri-County Mennonite Homes does not require COVID-19 vaccinations, however TCMH continues to strongly recommend "up-to-date" COVID-19 vaccinations.
Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process.

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