Senior Logistics Customer Success Manager
3 weeks ago
Upbeat: together we spread positive vibes in the working environment-either online or onsite.
You enjoy the satisfaction and challenge of independent projects, and we count on you to do the best thing for our business.
BlueRock was founded in 2013 by industry veterans with a mission to simplify logistics. We believe that our academic roots and expertise in Logistics, Data Science, and Software Development provide us with a unique perspective to identify our clients’ needs. We provide a cohesive software solution that eliminates fragmentation and enhances the performance of our clients’ networks.
Our fresh, intelligent, and broad offering has attracted both logistics service providers and large multi-national shippers. We encompass everything from the strategic planning to the operational execution by 16 module TMS in four functional pillars: pre planning, execution, visibility, and performance management. At the moment, we currently serve over 30 countries worldwide, with offices located in key logistic positions across the globe (The Netherlands, Germany, UK, Italy, Canada, UAE, and Singapore).
BlueRock cares strongly about contributing to a better world, we actively participate in social equality initiatives and adhere to SDG principles and goals. We also believe in the future of sustainable logistics and are committed to reducing the transportation footprint on the world. If you're passionate about driving success and ready for a dynamic role, let’s join our team in Toronto as a Senior Logistics Customer Success Manager We trust on your expertise in SaaS solutions, specifically within the Transportation Management System (TMS) sector, to nurture long-term client relationships and ensure their satisfaction with our TMS solutions.
Client Relationship Management: Develop and maintain strong relationships with key accounts, acting as the primary point of contact and ensuring clients receive exceptional service.
Solution Implementation: Oversee the successful implementation of our TMS solutions, working closely with clients to ensure the related business benefits.
Project Management: Utilize project management skills to coordinate cross-functional teams, ensuring timely and on-budget delivery of our services.
Gather client feedback to drive continuous product and service improvements. Work closely with the implementation and product team to prioritize market’s needs and enhance user satisfaction.
Implement strategies to retain existing clients and identify opportunities for account growth, including upselling and cross-selling.
Training and Support: Provide comprehensive training and support to clients, ensuring they maximize the value of our TMS solutions.
Performance Analytics: Monitor and report on the performance of accounts, using data analytics to demonstrate value and return on investment to clients.
Bachelor’s degree in Business, Information Technology, Supply Chain Management, or a related field.
~ Your insights on the ever-changing landscape of the logistics industry, with its challenges and triumphs, is highly valuable to us.
~5+ years of experience in customer success, account management, or a similar role within a SaaS company.
~ Demonstrated understanding of the Canadian or North American market dynamics, regulatory environment, and industry trends, in the transportation & logistics sector.
~ Proven project management skills with the ability to lead and manage multiple implementations simultaneously, emphasizing experience in the Canadian or North America contexts
~ Good technical aptitude, with the ability to understand and communicate complex technical concepts to non-technical clients.
~ Proficiency in CRM softwares and Customer Success tools is desirable.
A vibrant international working environment
-Broaden your working experience in Europe, North America, and the Middle East.
You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment driven by IT changes.
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