Engagement Manager-Digital

2 weeks ago

Toronto ON, Canada University Of Toronto Full time

Faculty/Division: Temerty Faculty of Medicine
Campus:St. George (Downtown Toronto)
Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.
MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.
The Client Solutions Manager will act as the point of contact between IT and all administrative departments within Temerty Medicine. You will be responsible for advising clients and technical subject matter experts on best practices for system improvements, requirements, and processes. You will serve as the intermediary between IT and Business units. You will be responsible for gathering and analyzing business requirements/requests from administrative departments and translating them to IT specifications, as well as implement change management practices on solution delivery and implementation of new, innovative, technical solutions and workflows that are being delivered to the operational units, with a key focus on relationship management and departmental success.
Acting as the intermediary and main point of contact between IT and departments to support client system requirements
-Advising clients on the effectiveness and efficiency of their existing systems and developing technical solutions for system improvements
-Gathering, analyzing and documenting business requirements and technical needs from departments
-Planning the implementation of new business system processes including preparing documents required and writing complex specifications
-Support client business needs by analyzing, recommending and designing technical solutions for highly complex IT problems
-Acting as a technical lead by leading and planning IT projects including developing project charter, scope, resources, schedules, timelines, and more
-Training end-users on procedures and the use of supported IT systems
Bachelor's Degree or acceptable combination of equivalent experience.
-Minimum five years of experience in a Client Solutions Manager or similar position, ideally in a higher education environment, specifically leading and managing projects that impact the faculty- or division-level
-Demonstrated experience with analyzing client IT needs and gathering complex business requirements
-Demonstrated experience with translating complex business requirements into detailed technical specifications
-Demonstrated experience in change management and solution delivery and implementation
-Demonstrated experience with Microsoft technologies such as M365, O365, Azure, and others
-Experience leading and planning end-to-end IT projects, including experience with developing project charters, scope, resources, schedules, timelines, and more
-Experience training end-users on procedures and the use of supported IT systems
-Strong communication skills (both oral and written) to communicate effectively with both highly-technical and non-technical users
-Assets (Nonessential):
-Work experience in a university, government, or healthcare setting would be considered an asset
Administrative / Managerial
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged , and their lived experience shall be taken into consideration as applicable to the posted position.
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