Senior Product Manager

We are currently seeking a Senior Product Manager to join our Documents team. This role can be performed from one of our Canadian hubs in a hybrid capacity or remotely across Canada or the US.

What your team does:

Documents and document-related workflows are mission critical for any legal practice. Our customers generate, receive and review millions of documents every year. The entire justice system functions through the flow and exchange of documents. Lawyers need efficient and reliable ways to quickly find, research, create and collaborate on a wide variety of document types including forms, audio and video media. You will drive the product vision, strategy and roadmap execution for our Document Productivity Suite, with a focus on automating document creation and making associated workflows more efficient. This is a key area of investment for Clio and a cornerstone of our future growth.

As the successful candidate, we will rely on your tried, tested and well-honed product management skills to shape the trajectory of new products and features, as well as integrations with external products and partners. You will be responsible for driving the success of the product, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market.

What you'll work on:

• Product Leadership + Execution: In collaboration with your Developer and Designer counterparts (your triad) you will drive successful outcomes for customers. Working from the overarching strategy set by leadership you will build products and features that make our customer's document workflows more efficient and productive.
• Cutting edge technology : You will envision how to use GenAI and NLP to radically change the relationship between lawyers and their documents.
• Strategy and Prioritization: You will drive customer and market research, identify opportunities in the Documents space, develop unbiased business cases and determine priorities that deliver significant impact for our customers and our business. You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light.
• Market and Customer Understanding: We truly believe that the success of our customers comes first so we have high expectations for Product Managers to be the expert on the user. As such, constant communication with customers, (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.
• Partnerships : You'll act as the product liaison for partnerships, focusing on the technical complexities and user experience considerations that come with integrating third-party services.
• Coaching and Mentoring: Clio will look to you to coach and mentor other Product Managers in their craft and, in conjunction with product leadership, contribute to the continuous up-leveling of the product function and contributing to the culture as a whole.

What you bring:

• Proven track record of having independently taken multiple products or features from ideation to launch.
• Solid hands-on experience in a product management role at a software development company
• Good understanding of GenAI and NLP technologies
• Exceptional attention to detail, ensuring that no requirement or specification gets overlooked in the product development cycle.
• Outstanding organizational skills, capable of managing multiple priorities and tasks simultaneously without compromising quality or timelines.
• Can work in a highly collaborative team without ego.
• Exceptional strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced, dynamic environment.
• Excel in a fast-paced environment, effectively managing uncertainty to drive results
• Are enthusiastic to learn a new, complex industry (legal) and the humility to ask for help when needed

Bonus points if you have:

• Prior experience building products/features in the Document Creation and Management space. You have a nuanced understanding of systems such as Box, DropBox, Google Drive, etc.
• Experience building Word plugins and Office 365 integrations
• OCR and data extraction from documents
• Knowledge of document standards, especially in the legal industry (ex. ISO)
• Adjacent experience with other judicial solutions that complement your legal subject matter expertise.
• A number of failures under your belt; the learnings of which you can bring to Clio
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale
• Demonstrable experience self serving answers, insights and data from a variety of data analytics tools

Product at Clio

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors and a product management team which is global and world-class (if we do say so ourselves) Clio is growing rapidly with massive growth opportunities for Product Managers.

Speaking of product at Clio we've worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization. Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being 'human and high performing' and creating a workplace where you can be challenged, supported and bring your whole self to work.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary:

We are currently seeking a Senior Product Manager to join our Documents team. This role can be performed from one of our Canadian hubs in a hybrid capacity or remotely across Canada or the US.

What your team does:

Documents and document-related workflows are mission critical for any legal practice. Our customers generate, receive and review millions of documents every year. The entire justice system functions through the flow and exchange of documents. Lawyers need efficient and reliable ways to quickly find, research, create and collaborate on a wide variety of document types including forms, audio and video media. You will drive the product vision, strategy and roadmap execution for our Document Productivity Suite, with a focus on automating document creation and making associated workflows more efficient. This is a key area of investment for Clio and a cornerstone of our future growth.

As the successful candidate, we will rely on your tried, tested and well-honed product management skills to shape the trajectory of new products and features, as well as integrations with external products and partners. You will be responsible for driving the success of the product, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market.

What you'll work on:

• Product Leadership + Execution: In collaboration with your Developer and Designer counterparts (your triad) you will drive successful outcomes for customers. Working from the overarching strategy set by leadership you will build products and features that make our customer's document workflows more efficient and productive.
• Cutting edge technology : You will envision how to use GenAI and NLP to radically change the relationship between lawyers and their documents.
• Strategy and Prioritization: You will drive customer and market research, identify opportunities in the Documents space, develop unbiased business cases and determine priorities that deliver significant impact for our customers and our business. You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light.
• Market and Customer Understanding: We truly believe that the success of our customers comes first so we have high expectations for Product Managers to be the expert on the user. As such, constant communication with customers, (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.
• Partnerships : You'll act as the product liaison for partnerships, focusing on the technical complexities and user experience considerations that come with integrating third-party services.
• Coaching and Mentoring: Clio will look to you to coach and mentor other Product Managers in their craft and, in conjunction with product leadership, contribute to the continuous up-leveling of the product function and contributing to the culture as a whole.

What you bring:

• Proven track record of having independently taken multiple products or features from ideation to launch.
• Solid hands-on experience in a product management role at a software development company
• Good understanding of GenAI and NLP technologies
• Exceptional attention to detail, ensuring that no requirement or specification gets overlooked in the product development cycle.
• Outstanding organizational skills, capable of managing multiple priorities and tasks simultaneously without compromising quality or timelines.
• Can work in a highly collaborative team without ego.
• Exceptional strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced, dynamic environment.
• Excel in a fast-paced environment, effectively managing uncertainty to drive results
• Are enthusiastic to learn a new, complex industry (legal) and the humility to ask for help when needed

Bonus points if you have:

• Prior experience building products/features in the Document Creation and Management space. You have a nuanced understanding of systems such as Box, DropBox, Google Drive, etc.
• Document/Content generation experience using GenAI
• Experience building Word plugins and Office 365 integrations
• OCR and data extraction from documents
• Knowledge of document standards, especially in the legal industry (ex. ISO)
• Adjacent experience with other judicial solutions that complement your legal subject matter expertise.
• A number of failures under your belt; the learnings of which you can bring to Clio
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale
• Demonstrable experience self serving answers, insights and data from a variety of data analytics tools

Product at Clio

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors and a product management team which is global and world-class (if we do say so ourselves) Clio is growing rapidly with massive growth opportunities for Product Managers.

Speaking of product at Clio we've worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization. Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being 'human and high performing' and creating a workplace where you can be challenged, supported and bring your whole self to work.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $132,900 to $179,800 CAD. Please note there are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

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