IT Help Desk Analyst
2 weeks ago
Position: Help Desk Specialist B.10 Level 2 ITSS (Ottawa)
Start Date: ASAP March/April 2023
Contract Position (12 months extendable )
10 Level 2 Help Desk Specialists for ITSS and for the NCR Service Desk resources on an “as-and-when-requested” basis to provide 1st and 2nd level support in the NCR.
The role of the NCR Service Desk Help Desk Specialist is to act as a Single Point of Contact (SPoC) providing 1st level IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tool (Assyst), and/or email.The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their IT-related queries.
Ensure IT s ecu r i ty a n d saf e ty po l i c i es a ndpro c edu r es are a d he r edtoat a l ltimes in ac c ordance w i th Tr e asuryBoarda n d CLIENT r eg u la t i onsandg u id e l i n e s ;
· 10 Help Desk Specialist, Level 2 - ITSS
*Peripherals are defined as laptops, desktop computers, monitors, keyboard, Mouse, printers, scanners etc.*
10 Help Desk Specialist, Level 2 - ITSS
with network concepts/protocols (10/100 Base-T/TX Ethernet, TCP/IP).
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