Business Support Coordinator
4 weeks ago
Hybrid, at least 3 days per week in office
As one of Canada’s Best Managed Companies for 17 consecutive years, Eastlink provides businesses with telecommunications services they need to serve their customers and employees. These services include dedicated Internet, other layer 2 and 3 data services, high-capacity low latency DWDM, Managed Wi-Fi, IP voice services and integration with Microsoft Teams, 5G mobile services, and business security. We connect our customers to their data centres, application providers and key locations across our international fibre optic transport network.
The Business Support Coordinator will be the Next Generation Telephony subject matter expert for the Business Sales & Operations team. You will be responsible to attend virtual/in person customer meetings as the subject matter expert and ensure the successful implementation of new customers. The Business Support Coordinator delivers ongoing direct support to Eastlink corporate customers to enhance customer satisfaction and retention. The Business Support Coordinator will communicate regularly and act as a liaison with Telephone Operations & Engineering, Repair, and Marketing on the introduction, support, and development of telephony products.
The ideal candidate will be a professional, customer focused individual with the skills sets to troubleshoot and manage multiple priorities within an exciting, deadline driven environment.
Responsibilities:
Provide subject matter expert technical support to the Sales Team, prior, during and after customer sale including:
- Verify existing programming and local service requirements prior to switch over.
- Coordinate with Sales and Repair to resolve escalated customer service issues.
- Communicate with both the client and sales team to propose service enhancements for service.
- Aid in the training and knowledge share of both internal and external clients on new or updated products.
- Complete work orders and enter into Eastlink’s provisioning systems.
Requirements:
- 3 years’ experience in a related position, previous telephony experience required.
- Post-secondary education focused in business or technical related field or equivalent experience.
- Proven track record of providing superior customer service.
- Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset.
- Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred.
- Ability to multi-task, prioritize workload based on various service level agreements.
- Strong interpersonal skills with emphasis on positive results.
- Valid driver’s license coupled with a satisfactory driver’s abstract.
- Frequent local and regional travel is required for this position.
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
Get your career started with us and stay with us, your journey begins here
#J-18808-Ljbffr-
Business Support Coordinator
4 weeks ago
Halifax, Nova Scotia, Canada Eastlink Full timeDesignated office:6080 Young Street,Halifax, NSThis position is:Hybrid, at least 3 days per week in officeAs one of Canada's Best Managed Companies for 17 consecutive years, Eastlink provides businesses with telecommunications services they need to serve their customers and employees. These services include dedicated Internet, other layer 2 and 3 data...
-
Youth Program Coordinator
4 weeks ago
Halifax, Canada Business is Jammin' - Black Business Initiative Full timeBusiness is Jammin’ (BIJ) is a province-wide charitable initiative of the Black Business Initiative (BBI) that focuses on motivating Black and minority youth and stresses the importance of education and personal development in all of its programs. BIJ’s goals are to deliver a comprehensive enterprise and entrepreneurship learning strategy and instill...
-
Business Support Coordinator
1 month ago
Halifax, Canada Eastlink Full time**Designated office**: 6080 Young Street, Halifax, NS **This position is**: Hybrid, at least 3 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and...
-
Coordinator
4 weeks ago
Halifax, Canada Support Services Group Cooperative LTD Full time**Job Summary** The Coordinator oversees and manages the day-to-day support of the Members(persons with disabilities living independently in the community). The Coordinator is responsible for ensuring that all Members have the support they need in accordance with their approved care plan. **Reporting Relationships and Roles** The Coordinator internally...
-
Senior Human Resources Business Partner
3 days ago
Halifax, NS, Canada Acadian Seaplants Full timePeople and Culture Business Partner - Manufacturing Now, imagine working for a company where you can positively impact the health and growth of all living things while protecting the environment. For Twenty-two consecutive years, Acadian Seaplants Limited has secured the designation as one of Canada's Best Managed Companies! As part of our People and...
-
Human Resources Coordinator
1 week ago
Halifax, Canada Butterfield Support Services (Halifax) Limited Full timeThe Human Resources Coordinator reports to the HR Generalist, Human Resources, with an indirect reporting line to the AVP, Human Resources Manager, and provides support to internal clients in the areas of recruitment and selection, Employee Central, HR administration, employee new hire and exit processes, and assisting with special projects as...
-
Senior Human Resources Business Partner
14 hours ago
Halifax, NS, Canada Acadian Seaplants Full timeSr. People and Culture Business Partner – ManufacturingDo you want to work for a company with engaged and passionate employees?Now, imagine working for a company where you can positively impact the health and growth of all living things while protecting the environment.That’s what the employees of Acadian Seaplants are proud to do each and every day.For...
-
Senior Human Resources Business Partner
8 hours ago
Halifax, NS, Canada Acadian Seaplants Full timeSr. People and Culture Business Partner – ManufacturingDo you want to work for a company with engaged and passionate employees?Now, imagine working for a company where you can positively impact the health and growth of all living things while protecting the environment.That’s what the employees of Acadian Seaplants are proud to do each and every day.For...
-
Peer Support Coordinator
4 weeks ago
Halifax, Canada Halifax Association for Community Living Full time**Part-time Peer Support Coordinator** Halifax Association for Community Living (HACL) is a not-for-profit, charitable organization serving adults, youth, and children with special needs and their families in the Halifax Regional Municipality. HACL believes that all people should be accepted as responsible, contributing members of their family and society...
-
Senior Human Resources Business Partner
3 days ago
Halifax, NS, Canada Acadian Seaplants Full timeSr. People and Culture Business Partner – Manufacturing Do you want to work for a company with engaged and passionate employees? Now, imagine working for a company where you can positively impact the health and growth of all living things while protecting the environment. That’s what the employees of Acadian Seaplants are proud to do each and every...
-
Senior Application Support Coordinator
3 weeks ago
HALIFAX, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? RBC Insurance Technology is seeking to hire a Senior Application Support Coordinator for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications used in...
-
Coordinator, Family Support
2 days ago
Halifax, Canada ISANS Full time**Coordinator, Family Support** ISANS is seeking a full-time **Coordinator, Family Support** responsible for assisting newcomer families in building healthy and violence-free families that are well integrated in the community and educating service providers and advocating for sensitive, inclusive and responsive services to newcomers on family matters. The...
-
Senior Application Support Coordinator
2 weeks ago
Halifax, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity? RBC Insurance Technology is seeking to hire a Senior Application Support Coordinator for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications used in...
-
Purchasing Coordinator
4 days ago
Halifax, NS, Canada Universal Realty Group. Full timeUniversal Realty Group is a leading property management company in Halifax, known for quality apartments in great locations, top-tier commercial leasing services and the landmark Lord Nelson Hotel & Suites.We are currently seeking a qualified Purchasing Coordinator to join our team.Universal Realty Group fosters a vibrant workplace culture that thrives on...
-
Purchasing Coordinator
9 hours ago
Halifax, NS, Canada Universal Realty Group. Full timeUniversal Realty Group is a leading property management company in Halifax, known for quality apartments in great locations, top-tier commercial leasing services and the landmark Lord Nelson Hotel & Suites.We are currently seeking a qualified Purchasing Coordinator to join our team.Universal Realty Group fosters a vibrant workplace culture that thrives on...
-
Purchasing Coordinator
3 weeks ago
Halifax, NS, Canada Universal Realty Group. Full timeUniversal Realty Group is a leading property management company in Halifax, known for quality apartments in great locations, top-tier commercial leasing services and the landmark Lord Nelson Hotel & Suites. We are currently seeking a qualified Purchasing Coordinator to join our team. Universal Realty Group fosters a vibrant workplace culture that...
-
Project Coordinator
1 week ago
Halifax, Canada NexGedia Enterprise Full timeTitle: Project CoordinatorStart date: May 21st, 2024 (ASAP)End date: Aug 31, 2024Location of Work (Address or City): This is a hybrid working model with a minimum of two (2) days per week on-site at the Program office located in downtown Halifax.Description: The selected Project Coordinator (the Consultant) will report to the Data and Analytics...
-
Business Manager
1 month ago
Halifax, Canada The Salvation Army Halifax Centre of Hope Full time**HALIFAX CENTRE OF HOPE** **Maritime Division** **JOB TITLE**: Business Manager **PURPOSE STATEMENT** The Business Manager supports the Mission statement of The Salvation Army. He/She will be actively engaged in all the business aspects related to the overall ministry for the Halifax Centre of Hope; **SUPERVISION**:Executive Director or...
-
SAP - Senior Project Manager - onsite
3 days ago
Halifax, NS, Canada Randstad Canada Full timeThe Senior Project Manager selected will report to SAP MP PMO Director of Engagement and Program Management (the Director). This role will be responsible for delivering services as herein defined. The senior project manager ideally would have a minimum of 10 years’ project management experience, including experience with complex enterprise-scale programs...
-
SAP Senior Project Manager
3 days ago
Halifax, NS, Canada Randstad Canada Full timeThe Senior Project Manager selected will report to SAP MP PMO Director of Engagement and Program Management (the Director). The senior project manager ideally would have a minimum of 10 years’ project management experience, including experience with complex enterprise-scale programs in both the public and private sectors. The senior project manager will...