Payment Support Specialist

3 weeks ago

Montréal QC, Canada Lightspeed Commerce Full time
Payment Support Specialist (French Speaking)

Apply Now Payment Support Specialist (French Speaking) at Lightspeed Commerce Montreal, Quebec, Canada

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.

️Important: This role requires working US hours since it's mainly directed at supporting our clients in North America.

About our team 

Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place

Responsibility

  • Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

About You

  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills in both English and French
  • Ability to handle multiple outbound telephone calls
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Capable of managing multiple internal chats
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Very strong organizational and decision-making skills
  • Openness to be working weekends and holidays

Who you are 

  • We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
  • You have a passion for creating great customer experiences
  • You have great problem-solving skills
  • You are a self-starter who also works well in a team environment
  • You can adapt easily in a constantly evolving role

Amazing if you have

  • Computer hardware and networking experience
  • Experience working with Payment Systems or in the payment processing industry
  • Working knowledge of Mac OS X
  • Retail/Restaurant or eCommerce experience
  • Work in a talented global team with strong role growth opportunities
  • Flexible Working policy (Office, Hybrid, Remote)
  • Lightspeed share scheme (we are all owners)
  • Company pension program
  • Private medical insurance
  • Health and wellness benefit
  • Mental health online platform and counseling & coaching services
  • Paid leave and assistance for new parents

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

How did you initially hear about this job? *
Please select

If you chose Lightspeed Employee, Lightspeed Event, or Other, please specify here:

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye *

Please indicate your gender: *

This question is asked to comply with Northern Ireland's Good Friday Agreement of 1998.

Please select

Please indicate the community to which you belong by ticking the appropriate box below: *

This question is asked to comply with Northern Ireland's Good Friday Agreement of 1998.

Please select

Please indicate which of the following racial groups applies to you: *

This question is asked to comply with Northern Ireland's Good Friday Agreement of 1998.

Please select

Do you consider yourself as a disabled person?You are deemed to be a disabled person if you have a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities. *

This question is asked to comply with Northern Ireland's Good Friday Agreement of 1998.

Please select #J-18808-Ljbffr

  • Payment Support Specialist Ii

    1 week ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not...

  • Customer Support Specialist, Payments

    3 weeks ago

    Montréal, QC, Canada Lightspeed Full time

    Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our...

  • Payment Support Specialist

    1 month ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not...

  • Payment Support Specialist

    1 month ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only...

  • Support Specialist

    3 weeks ago

    Montréal, QC, Canada Lightspeed Commerce Full time

    Payment Support Specialist (French Speaking) Apply Now Payment Support Specialist (French Speaking) at Lightspeed Commerce Montreal, Quebec, Canada Hi there! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support...

  • Payments Technology Support Specialist

    1 week ago

    Montréal, Canada Global Payments (Beamery) Full time

    **Description**: Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. **What’s in it for you?** - Salary range: 58-65K. - Benefits after 30 days - Growth and development -...

  • Payment Operations Specialist

    2 months ago

    Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • IT Payment System Specialist

    2 weeks ago

    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Senior Support Specialist

    3 weeks ago

    Montréal, QC, Canada Lightspeed Full time

    We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with...

  • Merchant Support Specialist

    4 days ago

    Montréal, Canada Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept...

  • Accounts Receivable Specialist

    3 weeks ago

    Montréal, QC, Canada Randstad Full time

    Accounts payable specialist Reporting to the controller, the accounts payable specialist will be responsible for invoice management, including posting to the system, handling disputes, bank reconciliations for both CAD/USD, participate in month ends and year ends, and more! Why chose this position as an accounts payable specialist in the Ville...

  • Product Support Specialist

    1 week ago

    Montréal, Canada Global Payments Canada Full time

    Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team! **What’s in it for you?** - Salary range: $60,000 - $65,000 - Hybrid work - Innovative and...

  • Product Marketing Manager, Payments

    2 weeks ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! The Product Marketing team at Lightspeed is seeking a results-oriented Product Marketing Manager to lead growth and lifecycle/customer marketing programs for the Financial Services portfolio, with a...

  • Inside Sales Support Specialist

    3 days ago

    Montréal, Canada Paris Mirror Full time

    **Inside Sales Support Specialist** **About us** We are a fast-paced company looking for a superior Inside Sales Support Specialist. In this role, you will provide support to the Director of Sales, resolve all emerging product/service issues our customer accounts might face, and ensure smooth sales operations. **Responsibilities** - Provide customer...

  • Support Specialist

    2 months ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contact with our customers via our chat-based platform. Our team is responsible for...

  • Payments Analyst

    1 week ago

    Montréal, Canada Lightspeed Commerce Full time

    Lightspeed is seeking a collaborative, team-oriented and numbers-driven Payment Analyst to join our Revenue Operations team. You will be responsible for analyzing payment rates by region and presenting key findings and recommendations to ensure profitability. We're seeking an organized, analytical and ambitious team member who enjoys working in a fast-paced...

  • Client Support Services Specialist

    1 month ago

    Montréal, Canada BNP Paribas Full time

    CLIENT SUPPORT SERVICES SPECIALIST (JOB NUMBER: USDC-072823-001-SOS) **#LI-TEMP** In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution...

  • Client Support Services Specialist

    2 weeks ago

    Montréal, Canada BNP Paribas Full time

    CLIENT SUPPORT SERVICES SPECIALIST (JOB NUMBER: OPS-082223-001-SOS) In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed...

  • Ariba Support Specialist

    3 weeks ago

    Montréal, QC, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a bilingual (English & French) Ariba Support Specialist for a one year contract at our Montreal based client. Work is hybrid with 2 days per week in office so only candidates local to Montreal can be considered. Requirements:- Experience running Ariba Network supplier integration and Ariba catalog projects- Experience with OCI...

  • Ariba Support Specialist

    3 weeks ago

    Montréal, QC, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a bilingual (English & French) Ariba Support Specialist for a one year contract at our Montreal based client. Work is hybrid with 2 days per week in office so only candidates local to Montreal can be considered. Requirements:- Experience running Ariba Network supplier integration and Ariba catalog projects- Experience with OCI...