Client Managed Services Analyst

4 weeks ago

Toronto ON, Canada Rimes Technologies Full time

The Opportunity lies within the Rimes Client Services department. It utilises technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Services own this process and are the interface between our clients, our platform and organisation. Client Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client facing functions.

This team oversees the delivery of 60000+ data feeds daily. Client Services first line team proactively monitor exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries.

Client Services second line team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally.

Client Services account teams own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The account team ensure the client’s service operates within a set of KPI’s and make suitable adjustments to ensure it continues to do so. Account teams work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and management teams, the account team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client’s challenges.

What you will do:

  • Support the Rimes MDS product and corresponding services
  • Work with a global Client Service team to ensure high quality daily service across all MDS clients
  • Ensure MDS data flows are monitored and optimized to support each client data needs
  • Ensure that data quality controls are executed and maintained across a wide range of data sets, including Instrument Identifiers and cross reference data, security reference information, pricing data, ESG, Ratings and Corporate Actions
  • Interact with clients, external data partners and Rimes specialists to manage and resolve data validation failures
  • Ensure mastered data services meet internal and external KPIs
  • Support Clients in delivering ongoing changes to their service
  • Support Client in regularly reviewing and optimizing their service
  • Contribute to ongoing internal projects which enhance the MDS Product and services

Who you are:

  • Have 1-2 years’ experience in the financial data industry
  • Have worked in Operations in roles handling Security Reference and/or Pricing Data
  • Have developed and/maintained controls to ensure quality of pricing/security data
  • Have experience with market data portals and/or or vendors in investigating data challenges
  • Used to working with high volumes of challenges to meet daily operational deadlines
  • Have been used to working under their own initiative to improve and enhance their service
  • Have experience interacting with clients using their operational service
  • Have effective analytical, problem-solving and prioritization skills
  • Python – in particular data analysis and visualisation tools will be considered as a plus
  • Knowledge and understanding of equity and fixed income indices will be considered as a plus
  • Exposure to Corporate Actions, ESG and Ratings Data will be considered as a plus
  • Training and oversight of other analysts will be considered as a plus
  • Graduate calibre, preferably in a finance or a related field
  • Experience working with, querying, and manipulating large datasets
  • Sound working knowledge of financial spreadsheets and financial databases and applications
  • Use of data challenge portals (such as exchange websites, or vendor data systems or portals)
  • High proficiency with MS Excel
  • Good communication skills
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