Bilingual Customer Service Associate

3 weeks ago

Montréal QC, Canada Prime Hires Full time €23 - €26

Bilingual Customer Service Representative Est. Start Date: ASAP
Contract Duration: 6 months
Montreal, QC
Schedule: Monday to Friday, 8:30am-4:30pm

Investigative, customer adjustments, payment reversals, global money transfers, reconciliations: email, phone, and tickets

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
-Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
-Identify opportunities to improve service delivery
-Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
-Bilingual in French and English
-Ability to adapt to changing policies and procedures
-Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

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