Manager, Client Services

Job Description

Manager, Client Services (Income and Social Supports)

Human Services - Income and Social Supports

Status: Contract Full Time; 13 Month Duration 

Salary Range: $125,186 to $156, 484 per annum (plus comprehensive benefits and vacation accrual) 

Work mode: Hybrid * see below for more details about this work mode. 

Location: Based out of 10 Peel Centre Drive, or 7120 Hurontario Street, Mississauga 

Hours of work: 35 Hours per week

Who we are: Income and Social Supports is the single point of access for a range of Human Services programs provided by the Region of Peel, and community-based agencies to help individuals or families cope with life challenges or events.

Our mandate is to provide income and life stabilization supports to Peel residents to enable self-sufficiency and improved quality of life.

Reporting to : Director, Income and Social Supports 

Team Structure: In this role you will lead 5 Supervisors and indirectly oversee union staff.

The Manager, Client Services will oversee staff responsible for delivering on employment, financial and social support programs to clients in the Region of Peel.

We are looking for an innovative change leader to join our team. As a key contributor, you bring  vision and  authenticity to your work and the way you work with people. If you are  inspiring and passionate about  delivering outcomes & helping those in our community , this may be the opportunity you have been looking for.

What you will do in this role:

• Manage the provision of Ontario Works Programs (including income subsidy, employment and social support programs) 
• Ensure program adherence to legislative requirements and uphold high ethical standards
• Manage staff directly and indirectly to monitor productivity and performance, and to ensure all divisional objectives are met
• Develops and implements service delivery strategies, policy updates and program enhancements
• Management of program and administration (SLA's, outcomes and KPI's)
• Work with budgets and provides input to the Divisional budget
• Set direction for the development and implementation of policies which may respond to program directives and/or address identified trends/issues in the caseload or community
• Influence both internally and externally policy directions on behalf of the department through the provision of expert professional advice
• Coordinate projects, programs or events that require collaboration with internal resources

What the role requires:

• A degree in the Social Services field combined with at least 5-8 years of work experience in the human services field 
• 5 years of Leadership/Supervisory/Management Experience
• Knowledge of Ontario Works Legislation, Employment and Income Assistance Programs 
• Experience leading within a unionized environment and effective Labour Relations skills
• Equivalent combined level of education and experience may be considered 

Skills/Abilities : 

• Proven ability to make sound business decisions
• Solid facilitation and presentation skills
• Understanding of change management principles and practices as demonstrated through the implementation of change with your team and clients
• Demonstrated success in coaching and developing a successful team
• Exceptional communication skills, both written and verbal to communicate with staff, council and community partners
• Solid problem solver who can analyse a problem and apply creative and innovative thinking to find a solution
• Able to understand the political and client service culture
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us: 

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date) 
• Voluntary enrolment into OMERS pension plan 
• Accrue Vacation on a monthly basis 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing 
• Annual performance review and merit increases based on performance 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources 

*Work Mode: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive or 7120 Hurontario Street, Mississauga, ON worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario. 

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.   

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.  

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.