Head of Design Research

2 weeks ago

Canada Hyundai Capital Full time

Job Description - Manager, HCI Operations Planning (2400009R)
Manager, HCI Operations Planning - ( 2400009R )
Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.
Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.
From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.
Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.
Ensure organizational effectiveness and governance by leading the research and development of operational strategy
· Manage vendor relationship and track vendor performance to ensure compliance with agreed-upon service level
· Lead business process research, design, and improvement for HCI Operations
· Directly manage Operations Team to coordinate day-to-day operations
Research current HCI processes, F&I technology, and data infrastructure to develop a broad understanding of HCI’s business model and the F&I industry; Develop and manage vendor management strategy to assess vendor performance as well as ensure compliance with contractual agreements and SLAs. This includes, but not limited to, the development of operational/ performance scorecards; defining key performance metrics; and coordinating regular vendor site visit(s)/audits (based on business needs).
Define, develop, and manage operational enhancement projects by working with Project/Business Team Lead(s) to prioritize projects based on resources and budget; document and track project scope/requirements, user acceptance testing (UAT); and conduct post-mortem analysis to report on project benefits.
Assist with overall management of Operations Team, including training/mentoring new and existing employees; supervising day-to-day activities to achieve business targets/SLAs.
Manage creation and updating of operational policies & procedures, process maps, business continuity documentation, and ad-hoc operational dashboard/reporting.
Strong oral and written communication skills, including the ability to engage/explain complex long-range plans and effectively present to all levels of a company (Associate Level to Senior Management).
· Conflict management and strong negotiation skills desired
· Demonstrated competency with research, analysis, and problem solving both within a department, crossfunctionally, and across companies
· Experience with creating communication bulletins and/or training materials for Field Team / Dealers / Customers
· Exceptional organization and time-management skills in a fast-paced environment
· Microsoft Word, Power Point, Excel, Access, Visio, and Projects
· Experience with enterprise video communication tools such as Zoom, Blue Jeans, and Microsoft Teams
· Reporting Software experience desired (JIRA, Confluence, Tableau, OBIEE, SAS, Workbench etc.)
· 4+ years related auto finance / captive finance industry experience preferred (Credit, Funding, Collections, Finance, Commercial, OEM etc.)
· 2+ years process improvement / project management / consulting experience preferred
· Direct experience managing a team of 2+ employees
· Working knowledge of process improvement principles, tools and techniques
· Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications
· Experience in facilitating and managing engagement and organizational change issues
· Seibel CRM; Salesforce; Bachelor’s degree required. MBA a plus but not required.
· Six Sigma, Lean Six Sigma or Business Process Management (BPM) experience a plus
Work is performed in an at home and office environment.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.

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