Assistant service qualité stagiaire

1 week ago

Markham ON, Canada Allstate Canada Full time

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Role Designation: Hybrid – Home based & Markham office 2-3 times a week
Note: This is a 12-18 month contract position

Reporting to Manager, National Claims Operations, this position provides support and customer service in the Claims Operations area. The Senior Claim Assistant handles many tasks to support Claim Advisors, including but not limited to issuing payments and recoveries, assigning claims and using multiple software. This role is within the Operations team and ensures ACG and the Claims department performance requirements are successfully met.

Provide superior customer service experience for Claim Advisors of all levels
Collaborate with Claim Advisors, clinics, case managers and their solicitors and service providers
Provide on the job training for team members as requested by manager
Act as back up to other Claim Assistants
General office duties

Proficient keyboard skills and computer literacy
Enrollment in CIP designation is an asset

Allstate du Canada, compagnie d’assurance est chef de file dans le domaine des assurances automobile et habitation; Désignation du rôle : Hybride – À domicile et au bureau de Markham 2-3 jours par semaine

L’adjoint principal ou l’adjointe principale aux réclamations réalise plusieurs tâches visant à soutenir les conseillers en réclamations, y compris l’émission de paiements et de recouvrements, l’attribution des dossiers de réclamations et l’utilisation de plusieurs logiciels. Le ou la titulaire fera partie de l’Équipe des opérations et s’assurera que les exigences en matière de performance du Groupe Allstate du Canada et de l’Unité des réclamations sont respectées.

Donner, à la demande de son ou sa gestionnaire, une formation en milieu de travail aux membres de l’équipe;
Effectuer diverses tâches administratives générales.

Diplôme d’études secondaire ou son équivalent (exigence minimale);
Volonté d’offrir un service à la clientèle de qualité exceptionnelle;

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