Housing Business Operations Lead

3 weeks ago


Toronto ON, Canada United Services Group Full time

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L & D to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and
Process Compliance, Subcontractor Recruitment and Performance Management, Subcontractor Change Overs (PCO’s), Issues Escalation and Compliance.
Lead/Implement National Subcontractor Meetings Quarterly/Annually.
Manage Subcontractor Recruitment process and create a Resource Pool of trained Subcontractor within the regions.
Ensure legal compliances of Subcontractors by implementing United Hiring Packages.
Provide key support to the Regional teams in managing the performance management process with the Contractors.
Lead and manage the Contractor Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
Managing Contractor Issues Escalation process.
Attending legal “Discoveries” on behalf of United Services Group, if required
Collaborating and Co-developing with the Account Management and Retention teams: Solution to Issues Raised by Contractors and/or New Programs/Plans for Contractors to Be the First Choice Company for Contractors
Calibration Walks with Account Management teams and Contractors.
Implementing guidelines, processes, and procedures for Contractor Relations Department Contractors and their employees within Salesforce.
Available to address customer and Contractor needs and concerns in a timely manner.
Ability to work flexible shifts on a rotation basis.
Business acumen
Task management & Planning skills
Conflict management & negotiation skills.
Managing budgeting & costing (Cost Breakdowns)
Expertise in floor-care and cleaning procedures is an asset.
Superior time management and problem-solving skills.



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