Client Advisor, Holt Renfrew Square One

1 week ago

Mississauga ON, Canada Max Mara Fashion Group Full time

MaxMara is looking for a Client Advisor to join their team to support for a 3 month period.

About the Role

Customer Service

  • Assist stylists in the absence of store management
  • Actively builds client confidence by creating an engaging, interactive experience
  • Gain new clients meeting conversion goals and continues to service the existing client base
  • Resolves customer service issues swiftly
  • Ensure customers’ needs are surpassed without hesitation.
  • Consistently meets/exceeds both store and individual sales goals, including KPI’s
  • Maximize the customer experience
  • Maintain a positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

  • Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Operations

  • Consistently adheres to company policies and procedures
  • Possesses working knowledge of POS system
  • Communicate all store-related issues to the Store Manager when unable to solve them on their own
  • Performs opening/closing duties as required
  • Uses time effectively when not servicing clients
  • Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

  • Maintains a clean working environment and ensures the presentation of the product is consistent to standard
  • Is fully knowledgeable of the product

Required Skills/Education:

  • Minimum 2-4 years of Retail experience;
    luxury a plus
  • RTW and/or shoe experience is a plus;
    product experience in luxury or high-end retail is strongly preferred
  • Strong interpersonal, organizational, and communication skills
  • Able to work independently as well as collaboratively
  • Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V

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