Enterprise Process

3 days ago


Toronto ON, Canada Deloitte Full time €85,000 - €156,000

Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Deloitte Global is the engine of the Deloitte network. The Enterprise Process & Assurance Disaster Recovery and Technology Resilience Manager is responsible for partnering with leadership in the creation and management of the ITC/DR overall procedure and framework. This position will ensure a comprehensive strategy across all of Deloitte Technology related to DR and resiliency. In this role you will works closely with all technology leaders, specialists and analysts to deliver comprehensive resiliency plans and collaborate with architects/engineers from other disciplines to ensure plans are socialized and regularly tested across the enterprise. Work closely with competency area leads to identify action owners and assure testing and adherence to plans
Develop and refine resiliency processes and standards to manage, control, protect and assure the hardware & software operations across the organization, throughout all stages of their lifecycle
BCP, ITC and DR design, coordination and leadership across service areas and business units
Monitor and review the execution of technology resiliency plans, assure the execution of periodic plans
Ensure alignment with the overall information technology strategy and coordination with all other IT processes
Manage, monitor, review and update all process documentation and implementation instructions
Deliver the overall DR procedure & runbook, technology resiliency plans, metrics and reports
Assure all resiliency testing in place and up to date prior to any audit; Partner to manage the costs, risks and performance attributes associated with services
Responsible for performance management of any direct reports including, creating and maintaining a work environment that promotes client service, teamwork, performance feedback, individual recognition and mutual respect

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Bachelor’s Degree in IT, Computer Science, Business or Management
At least 7 years experience in a complex business and information systems environment, with a minimum of 5 years experience in IT Business Continuity Planning, Disaster Recovery, and Technology Resiliency
Demonstrated technical knowledge in IT support processes and functions
Ability to be proactive and work alone as well as part of a larger team (team player)
Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
The ability to synthesize and visualize complex data

Knowledge of ServiceNow ITSM software
4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

We provide flexible working options to support you and how you can contribute.

We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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