Claims Administrator

3 weeks ago


Toronto ON, Canada Platforminsurance Full time

How you will Impact PLATFORM

The successful candidate will provide service excellence to our customers while executing all claims support requests for the Claims Specialists, account teams, and account executives. We are looking for professionals who want to join an exciting, fast paced environment with a strong learning culture and a focus on overall development.

How you will be Successful

· Uphold PLATFORM's quality of service standards by providing behind-the-scenes support to ensure client satisfaction.

· Provide administrative support to Claims Specialists, assisting in the efficient handling of claims.

· Report all new claims and collaborate with Account Managers to ensure that loss and policy details are accurately recorded in the system.

· Collaborate with claims adjusters to request status updates as needed, facilitating the smooth progression of claims.

· Efficiently manage the claims inbox, ensuring that all correspondence is addressed promptly and accurately.

· Support the PLATFORM account teams by preparing necessary documentation to help manage client expectations, without direct client interaction.

· Assist Claims Specialists by summarizing adjuster site meeting outcomes and coordinating follow-up actions, without attending the meetings or sites directly.

· Adhere to PLATFORM's established claims protocol, ensuring consistency and quality in claims handling.

· Demonstrate a team-oriented mindset, contributing to the team's success through an "all hands-on deck" approach.

Education, Experience, and Qualifications

· Post-secondary education in relevant discipline

· Knowledge of Applied Systems EPIC Broker Management System an asset

· RIBO License or ability to obtain is an asset

· Strong written and verbal communication skills

· Possess excellent organizational skills and attention to detail

What we can Offer

PLATFORM offers competitive salaries and benefit plans. As an equal opportunity employer, we value diversity in the workplace. PLATFORM was acknowledged as one of the insurance industry’s top workplaces in 2020 by Insurance Business Magazine. PLATFORM has ranked among the fastest growing companies across all industries in Canada for the past 3 years.

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