Vice President
2 weeks ago
Our client, a major global player in the travel insurance industry, is seeking a Vice President - Claims Management who will be responsible for the prompt delivery of high-quality claims administration. In this role, you will lead and develop the Canadian Travel Claims Management function.
This role requires establishing a clear vision, ensuring client satisfaction, optimizing operational efficiency, ensuring profitability while developing a strong leadership base.
Job Detail: The Head Office is in Quebec, but his position is 100% remote (with regular travelling to the different offices in Quebec and Ontario)
Main responsibilities:
Cross Site Alignment and Load Sharing Strategy (30%)
- Develop and implement a strategy for cross-site claims management, including common processes and tools for the Canadian Claims teams.
- Optimize and leverage all of GEM’s BPO site to optimize services & cost.
- Establish global metrics and service standards for Claims Management.
- Support the development of new services and client implementation strategies in cooperation with other departments.
Strategy & Planning (20%)
- Develop and communicate a vision for the Claims Management function that is aligned with the Global corporate vision.
- Establish service standards for Claims Management.
- Oversee strategic projects and initiatives.
- In collaboration with the Canadian leadership team and our Global OPS team, develop and execute on our digital transformation roadmap and initiatives.
- As an active member of the Canadian Operations Leadership team, contribute to the development of Global / Canadian Operations.
Operational Optimization and Service Delivery Excellence (30%)
- Implement and achieve the annual operating plan within budget.
- Prepare and propose a long-term forecast and capacity plan.
- Implement and manage staffing costs within budget.
- Ensure a thorough Quality Management plan is established, enhanced, and aligned with Global OPS governance.
- Prepare, develop, sign-off, and achieve client SLAs (Service Level Agreement)
- Ensure that our client's contractual commitments and quality standards are managed and met.
- Successfully manage and report the day-to-day operations productivity and performance index in Claims Management (Key Performance Indicators).
- Ensure Business Continuity Planning (BCP) for global processes across sites; coordinate cross-site updates, maintenance and execution as needed.
- Effectively partner and link with other operations departments and global / support functions regarding Claims Management delivery, optimization, and development.
- Ensure successful new service and client implementation within own organization in cooperation with global functions.
- Ensure claims management function profitability and efficiency.
Build and develop a high-performing organization (20%)
- Create, develop, and lead a high-performing Leadership Team.
- Ensure the alignment of plans, cascade of objectives and coherence of communication throughout the organization.
- Establish the right processes and tools for planning and performance reporting, tracking and management.
- Foster and promote an empowerment and continuous learning environment.
- Facilitate ongoing and frequent communication of business strategy and results to all employees.
Required profile:
- Bachelor’s degree in administration or customer service (or relevant experience).
- Minimum of 10 years of claims management and contact center experience in senior leadership positions.
- Bilingualism considered an asset (French and English).
- Location in Montreal (QC), Windsor (ON) or Sherbrooke (QC).
- Available to travel to achieve business goals.
If you are interested in this role, send your CV to Pierre Lussier at plussier@groupelock.com, taking care to include “ Vice President – Claims Management ” in the subject of your email.
#J-18808-Ljbffr-
Vice-president - college or university
3 weeks ago
Toronto, ON, Canada Sunnybrook Health Sciences Centre Full timeStarting date : 1 position to fill as soon as possible Vice President, Education This position may be available as either a full-time or part-time role, depending on the candidate and organizational needs. We are in search of a dynamic and visionary leader to assume the role of Vice President of Education at Sunnybrook Health Science Centre, reporting...
-
Vice President
3 weeks ago
Toronto, ON, Canada Stonewood Group Inc. Full timeThis organization has a reputation for long term ownership of portfolio companies and a commitment to growth and strong management. In addition the firm actively works with management to grow the businesses and the small team has a strong operational orientation. This allows investment in challenged businesses that other investors would often shy away from....
-
Vice president, education 2024-7551
3 weeks ago
Toronto, ON, Canada Sunnybrook Health Sciences Centre Full timeStarting date : 1 position to fill as soon as possible Vice President, Education This position may be available as either a full-time or part-time role, depending on the candidate and organizational needs. We are in search of a dynamic and visionary leader to assume the role of Vice President of Education at Sunnybrook Health Science Centre, reporting...
-
Vice President
7 days ago
Toronto, Canada Ontario Hospital Association Full time**Vice President, Policy and Advocacy** **Policy & Advocacy Division** **Full-Time Permanent** **Target Hiring Range: $200,000 to $250,000** **Position Profile**: The Ontario Hospital Association (OHA) serves Ontario’s hospitals and is committed to building a better health system for patients and families. Through advocacy, knowledge translation,...
-
Private Equity Vice President Finance
3 weeks ago
Toronto, ON, Canada Stonewood Group Inc. Full timeOur Client Our client is a family owned holding company with a diverse portfolio of growth oriented companies. This organization has a reputation for long term ownership of portfolio companies and a commitment to growth and strong management. Many of the portfolio companies have more than doubled in size during their time within the organization. In...
-
Senior Vice President, Asset Management
3 weeks ago
Toronto, ON, Canada Academica Group Full timeVice-President, Finance and Administration York University is searching for a bold leader to become its next Vice-President Finance and Administration to be part of the University’s future legacy at this pivotal transformation point by providing visionary and strategic financial and operational leadership to the University. Founded in 1959 on the...
-
Vice President
3 weeks ago
Toronto, ON, Canada Stonewood Group Inc. Full timeHospitality & Health Care – Senior Vice-president, It, Toronto Our client is a large, very successful B to C service provider. Founded as the merger of several firms, the company has grown to hundreds of locations across Canada, serving thousands of customers. With headquarters in Toronto, the firm continues to pursue an aggressive growth strategy...
-
Senior Vice President, Asset Management
4 weeks ago
Toronto, ON, Canada Society for College and University Planning Full timeVice-President, Finance and Administration York University York is proud of the unparalleled vibrant diversity of our student population, which mirrors that of the Greater Toronto Area and includes students from across Canada and around the world. We are a community of over 60,000 faculty, staff and students, and over 325,000 alumni worldwide, all...
-
Vice President Treasury
4 weeks ago
Toronto, ON, Canada Stonewood Group Inc. Full timeOur client is a leading North American provider of diversified environmental solutions offering services in solid waste management, liquid waste management and infrastructure implementation. The company’s corporate head office is based in the Greater Toronto Area. With significant growth plans and a slate of impressive institutional investors, our client...
-
Vice President, Commercial Lending
3 weeks ago
Toronto, ON, Canada IMP Group Full timeDucimus Capital Inc. (“Ducimus”) is a leading private capital lender for the commercial and agriculture marketplace. We specialize in providing custom interim mortgage financing solutions for clientele in Ontario and Nova Scotia. The businesses we assist have found themselves temporarily unable to access traditional financial resources due to...
-
Senior Vice President, Academic
4 days ago
South River, ON, Canada Colleges and Institutes Canada (CICan) Full time$164,375 to $219,167, with a targeted hiring range determined based upon experience Algonquin College is changing the world – one learner at a time. Headquartered in Ottawa, on the traditional unceded territory of the Algonquin Anishinaabe People, the College has a learner-drive culture and is one of Canada’s leading publicly funded polytechnic...
-
Vice President
1 week ago
Mississauga, ON, Canada Sheridan Student Union Full timeSheridan Student Union Inc., 4180 Duke of York Boulevard, Mississauga, Ontario, Canada Req #78 Thursday, February 8, 2024 Position: Vice-President of Academics; OR of Advocacy; OR of Community; OR of Engagement; OR of International Reports to: President Location: Davis (Brampton); Trafalgar (Oakville); HMC (Mississauga) Hiring at least one from each...
-
Vice President Technology
3 weeks ago
Toronto, ON, Canada CLevelCrossing Full timeCritical Mass' Technology Team has an opportunity for a Vice President, Technology to lead our BMW Group accounts, which includes BMW USA, MINI USA, and BMW FS. The group has a broad range of technology needs: strategy, client leadership, solution architecture, marketing automation, data engineering, talent scaling, and more. You’ll lead a growing...
-
Vice President, Campus Operations
6 days ago
Toronto, ON, Canada Spirit of Math Schools Inc. Full timeAbout Spirit of Math: With over 30 years of success, Spirit of Math is an innovative leader in after-school mathematics education for high-performing students. Located at more than 30 campuses across Canada. From our after-school classes and campuses to our expanding series of math workbooks and training for educators, Spirit of Math is changing the...
-
Senior Vice President, Asset Management
4 weeks ago
Toronto, ON, Canada Association of International Certified Professional Accountants Full timeYork University is searching for a bold leader to become its next Vice-President Finance and Administration to be part of the University’s future legacy at this pivotal transformation point by providing visionary and strategic financial and operational leadership to the University. The Organization Founded in 1959 on the traditional territory of the...
-
Vice President
3 weeks ago
Toronto, ON, Canada Stonewood Group Inc. Full timeEnterprise Software – Vice President, Sales Our client is a well-established Canadian software services company that provides management and implementation consulting services in the area of Corporate Performance Management (CPM) and Business Analytics. Our client’s mission is to deliver the highest value to its customers with unparalleled...
-
Provost and vice-president
3 weeks ago
Guelph, ON, Canada University of Guelph Full timeStarting date : 1 position to fill as soon as possible Faculty Positions Position Title / Rank: Provost and Vice-President (Academic) Office of the Provost Date Posted: February 13, 2024 Please reference AD#24-13 Position Description: With gratitude, the University of Guelph recognizes that its campuses are located on the lands of the Dish with One Spoon...
-
Vice President, Real Estate Advisory
6 days ago
Toronto, ON, Canada Kadus Group Full timeKadus Group is a real estate advisory firm founded by entrepreneurs who are passionate about real estate development and community impact. We provide real estate advisory, development management and investment related services for clients in the private and not-for-profit sectors. Our mission is to empower and support real estate entrepreneurs, business...
-
Vice President, Academics
7 days ago
Ottawa, ON, Canada Odgers Berndtson Full timeAbout Algonquin College: Founded in 1967, Algonquin College stands as a beacon of academic excellence and innovation in Ontario. With its main campus situated in Ottawa and regional campuses in Perth and Pembroke, the institution offers a diverse range of programs including bachelor's degrees, diplomas, and certificates across various disciplines. Renowned...
-
Vice President, Operations
3 weeks ago
Mississauga, ON, Canada People Corporation Full timeWe are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. The Vice-President Operations, Benefit Solutions contributes to the success of Benefit Solutions and People Corporation by ensuring that an exceptional client experience is delivered during every interaction, through one optimized integrated...