Guest Relations Executive

4 weeks ago

Winnipeg MB, Canada Accor Hotels Full time
  • __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
  • __vacancyopjusttionswidget.opt-Job Type__ Permanent
  • __vacancyopjusttionswidget.opt-Brands__ NOVOTEL
  • __vacancyopjusttionswidget.opt-Job Category__ Rooms

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REF30618U

Guest Relations Executive (Emiratisation)

OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS

Job Description

  • Welcome guests upon arrival with a warm and friendly demeanor, providing assistance with check-in procedures and ensuring a smooth arrival experience.
  • Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and efficiently.
  • Proactively anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
  • Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
  • Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
  • Collaborate closely with other departments, including housekeeping, food and beverage, and front office, to ensure seamless communication and coordination in delivering exceptional guest service.
  • Uphold the standards and values of the establishment at all times, demonstrating professionalism, integrity, and a commitment to excellence in guest relations.
Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Previous experience in a guest-facing role within the hospitality industry is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
  • Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
  • Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required.

Discover a world where life pulses with passion

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and y

Experience Level

Executive

Job Schedule

Full-Time

Brands

IBIS STYLES

Job type

Permanent

Locations

Job Category

Security

Description

Security OfficerTo ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.KEY ROLES & RESPONSIBILITIESTo establish chain of command and responsibility, the Secur

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

Accor

Job type

Permanent

Locations

Job Category

Talent & Culture

Description

Talent & Culture ExecutiveThis position is responsible for providing administrative support to colleagues in the Talent & Culture function to ensure the timely and accurate delivery of Talent & Cultur

Experience Level

Associate

Job Schedule

Full-Time

Brands

IBIS STYLES

Job type

Permanent

Locations

Job Category

Culinary

Description

Commis 1Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.Wha

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

NOVOTEL

Job type

Permanent

Locations

Job Category

Culinary

Description

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

NOVOTEL

Job type

Permanent

Locations

Job Category

Culinary

Description

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

NOVOTEL

Job type

Permanent

Locations

Job Category

Culinary

Description

Join a team that pours excellence As a Bartender, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant experience. Your warm, personal attention and

Experience Level

Director

Job Schedule

Full-Time

Brands

MOVENPICK

Job type

Permanent

Locations

Job Category

Rooms

Description

The RoleStrong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff.Close co-ordination between Front Office, H

Experience Level

Associate

Job Schedule

Full-Time

Brands

Accor

Job type

Permanent

Locations

Dubai

Job Category

Culinary

Description

The RoleTo supervise the assigned station / section, produce a consistent, high-quality product, ensure a courteous, professional, efficient and flexible service consistent with Accor Standards Polici

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