Director, Client Services

2 weeks ago


Toronto ON, Canada Creative Niche Full time

Director of Client Services We are looking for a hands-on, entrepreneurial, and analytical Director Client Services to join our agency client's executive team and lead client strategy and project delivery. You will manage a team of Account Directors and Managers to ensure client satisfaction, drive business growth, and coordinate with internal teams as well as external partners to deliver successful campaigns within NFP sectors.

Lead and support the client service team in campaign delivery across various operational units, including fundraising operations, data management, digital strategy, creative development, mail production, payment processing, and financial oversight, ensuring campaigns are profitable, timely, and meet client expectations.
Stay current with sector trends and collaborate with the executive team to maintain industry leadership.

Team management experience with at least five years in fundraising including tele-fundraising
Strong multitasking, communication, and people management skills.
Proficient in Excel for budgeting and data analysis.



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