Customer Care Lead

4 weeks ago


Edmonton AB, Canada Bwalk Full time

Posted Tuesday, November 21, 2023 at 5:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more


We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you

Responsibilities:

Manage a portfolio of approximately 1-99 suites

Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates)

Liaise with H.R. to fill job vacancies

Conduct final interviews for new site Associates

Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.

Conduct required performance reviews, conduct regular meetings with staff as required.

Reward, encourage, and motivate staff. Manage disciplinary action as required.

Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.

Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.

Prepare for quarterly “Vice President of Quality Control Inspections”.

Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.

Coordinate advertising as required

Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)

Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.

Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.

Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.

Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.

is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.

Complete all required administration for the position on a tablet

Experience and Educational Requirements:

Previous Leadership experience an asset.

Property Management Experience an asset.

Post-secondary education required

Technical Requirements:

Advanced computer skills; Excel, Word and other Office 365 functions.

Ability to learn internal systems.

Familiarity with computer tablets is an asset

Non-Technical Requirements:

Excellent leadership and motivational skills

Dedicated to building better communities for all our Customers and surrounding communities

Strong commitment to providing excellent customer service to fellow associates

Ability to handle sensitive information and maintain utmost confidentiality at all times

Proven analytical skills

Excellent listening and telephone skills

Effective organizational and planning skills

Ability to work independently and with other associates in a team environment

Ability to multi-task and prioritize (excellent time-management skills)

Demonstrate a positive attitude, enthusiasm and assertiveness

Willingness to complete rotating on-call shift as scheduled

Interested applicants are invited to submit a cover letter and resume.


We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

___________________________________________________________

Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life


Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.


We hope these values speak to you as they speak so meaningfully to us


As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.


Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

___________________________________________________________

Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.


Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.


We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.

#J-18808-Ljbffr

  • Edmonton, Canada LeeCaring Communities (Edmonton Chinatown Care Centre) Full time

    The Mission of **LeeCaring Communities** is to create resident focused communities that are respectful, caring and compassionate, where residents are encouraged to live each day with purpose and belonging. **Our Values**: - **Resident centered care**: - we care for the whole person with kindness, respect and dignity, while ensuring residents and their...


  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Care Lead

    2 weeks ago


    Edmonton, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...

  • Customer Care Lead

    4 weeks ago


    Edmonton, Canada Bwalk Full time

    Posted Tuesday, November 21, 2023 at 5:00 a.m. Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes...

  • Customer Care Lead

    4 weeks ago


    Edmonton, Canada Bwalk Full time

    Posted Tuesday, November 21, 2023 at 5:00 a.m. Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes...


  • Edmonton, Canada Connect Hearing Full time

    Edmonton, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference? _ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who...


  • Edmonton, Canada Sonova Full time

    Edmonton, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...

  • Service Planner

    1 week ago


    Edmonton, Canada Epiroc Customer Center Full time

    **Functional Area**: Admin **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: January 23, 2023 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • Care Manager

    1 month ago


    Edmonton, Canada Ohana Care Inc. Full time

    **Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...

  • Care Manager

    4 weeks ago


    Edmonton, Canada Ohana Care Inc. Full time

    **Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...

  • Capital Projects Lead

    1 month ago


    Edmonton, Canada Covenant Care Full time

    Covenant Care Corporate - Capital Projects Lead Permanent Full Time **About the Organization**: Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the healing ministry...


  • Edmonton, AB, Canada Gold Care Homes Full time

    Welcome to Murrayfield Care Home in Edmonton, a tranquil care home in a peaceful residential area. Our purpose-built care facility boasts 74 spacious bedrooms, inviting lounges, a convenient shop, beautifully landscaped gardens, and a serene bird-watching area. Whether you’re enjoying activities in our lounges, shopping at our on-site store, or simply...


  • Edmonton, Canada DynaLIFE Full time

    The Customer Care Centre is a central booking call center located in Edmonton. Customer Care Centre Representatives schedule appointments for customers. As a Customer Care Representative, you will set the first impression of _Dyna_**_LIFE_**_Dx_ with initial contact with customers. Through this service, the Customer Care Representatives play a critical role...


  • Edmonton, Canada Epiroc Customer Center Full time

    **Service Technician Field - Gahcho Kue Mines** We are currently searching for a driven and ambitious licensed heavy duty equipment technician who wants to take their career to the next level. For more information on the responsibilities and duties of this role please refer to the below: **Licensed Technician**: - Licensed Heavy Equipment Technician. -...

  • Care Supervisor

    32 minutes ago


    Edmonton, AB, Canada CBI Health Group Full time

    CBI Home Health – Edmonton 9945 50 St Suite 500 Edmonton, AB T6A 0L4, CAN Description Care Supervisor - Edmonton, Alberta Full Time hours, must be available evenings and weekends. About this opportunity Are you an Licensed Practical Nurse who leads by example in meeting or exceeding clients’ expectations? Do you want to use your supervisory...


  • Edmonton, Canada Epiroc Customer Center Full time

    **Service Administrator - Edmonton, AB** The Service Administrator is detail-oriented and is responsible for supporting the Service Department in a analytical and administrative capacity. The position requires excellent data analytical, organizational and communication skills and will be responsible for creating service orders, control cost, business...


  • Edmonton, Canada Parkland Respiratory Care Full time

    Parkland Respiratory Care has been proudly serving the respiratory needs of Albertans for over 39 years. Parkland Respiratory Care has built its business based on the core values that include a strong commitment to outstanding care, integrity, reliability, accuracy, and prompt professional service. We are committed to providing the highest quality of care to...

  • Clinical Lead

    4 weeks ago


    Edmonton, Canada LeeCaring Communities (Edmonton China Town Care Centre) Full time

    **The Mission of LeeCaring Communities** is to create resident focused communities that are respectful, caring and compassionate, where residents are encouraged to live each day with purpose and belonging. **Our Values**: - **Resident centered care**: - we care for the whole person with kindness, respect and dignity, while ensuring residents and their...

  • Clinical Lead

    4 weeks ago


    Edmonton, Canada LeeCaring Communities (HolSome Place) Full time

    **The Mission of LeeCaring Communities** is to create resident focused communities that are respectful, caring and compassionate, where residents are encouraged to live each day with purpose and belonging. **Our Values**: - **Resident centered care**: - we care for the whole person with kindness, respect and dignity, while ensuring residents and their...

  • Health Care Aide

    4 weeks ago


    Edmonton, Canada Rosedale Care Corporation Full time

    Rosedale Seniors' Living is seeking a for a_**Temporary 0.52 Evening Health Care Aide**_ to provide care and service to our DSL, PSL, and Independent level residents. Reporting to the LPN, the HCA provides safe, quality direct care following assigned tasks and within the HCA competencies, scope of practice, and policies and procedures of Rosedale. The HCA...