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Operations Support Representative

2 months ago


Surrey BC, Canada Focus BC Full time

Focus BC is a Promotional Marketing and Advertising firm located in Surrey. We are currently looking to hire a Client Support Representative to help us achieve our goal of enhancing the consumer experience. Partnering with some of Canada’s most well known brands, we create, develop and maintain long lasting relationships with our customers by creating an unforgettable client interaction. None of this work would be possible without our Client Support Representative team. What Do Client Support Representatives Do?Follow up with specific client customers to address concerns, answer questions, and build relationshipsMaintain professionalism when interacting with customers and represent our clients with integrityBecome a master in client product knowledge to be able to accurately educate customersLearn every step of the sales process to be able to close sales for select customersKeep a detailed account of all customer interactions to be sent to clients for customer recordsParticipate in daily team meetings and contribute ideas and feedback to further company success What Does it Take to Be a Client Support Representative?High school diploma or a Bachelor’s Degree is preferred1-3 years of experience working in other customer service, sales, or customer-facing rolesAn ability to work independently with minimal supervision as well as working in a cohesive team environmentA passion for communicating with customersAn internal drive for success and professional growthMust have a valid driver’s license and vehicleMust be looking to work on a full time basis