Client Support and Onboarding Specialist

3 weeks ago

Montréal QC, Canada Aylo Careers Full time
Client Support and Onboarding Specialist

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

As a member of the sales team, you will be a part of a dynamic and results-driven team responsible for generating revenue for our internal products and surpassing targets and goals. We are looking for an intensely motivated and passionate customer experience representative who will be responsible for helping our customers build and execute successful campaigns and generating revenue for our publisher clients. 

What you'll be doing:  

Support:

  • Answer support emails
  • Monitor the automated support chat.
  • Relay information from support interactions to account managers to ensure proper follow up.
  • Help the team with accounting process

Onboarding:

  • Reach out to new affiliates to assist with navigating the platform
  • Help these new affiliates to get business development started
  • Gauge their earning potential before passing them off to account managers

What you'll need to be successful:  

Must haves:  

  • Previous experience in customer support
  • Familiarity with online pricing models – CPM, CPC, CPA, etc.
  • Ability to work in a high stress, fast paced environment
  • Self-motivated, competitive, results-oriented, and responds strongly to incentives
  • Strong communication and negotiation skills
  • Strong analytical skills
  • Proficient in Microsoft Office (specifically Excel)

Nice to Haves:  

  • Previous experience in client-facing digital media including, but not limited to, online advertising, media buying, affiliate marketing, or account management
  • As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you may be exposed to adult content

This disclaimer is to notify you that personal data relating to you has been collected by Aylo (“ Controller ”). This includes your personal data either submitted by you, obtained from publicly available sources (e.g., LinkedIn), or provided to us by someone with your consent, referred you for potential employment. Note that, you can withdraw your consent at any time by reaching out to us.

Your personal data has been collected and will be processed by Controller for the following purposes:

  • managing our recruitment related activities;
  • setting up and conducting interviews and tests for you;
  • evaluating and assessing the results pertaining to interviews and tests; and
  • for purposes otherwise needed for evaluating your candidacy for employment at our company

provided however, that we may not process your data for all of the aforementioned purposes.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by a Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States subject to appropriate additional safeguards under Standard Contractual Clauses.

Your personal data will be retained by Controller as long as we determine it is necessary to evaluate your application for employment and according to our data retention period specified in our privacy policy.

If you would like to know more about our privacy/data retention policy, feel free to check out our privacy policy .

*******************************************************************************************

#J-18808-Ljbffr

  • New Client Onboarding Specialist

    1 month ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is a fast-growing company from Montreal who works in the online commerce delivery sector. Our goal is simple: in a constantly changing industry, we don't just follow, we get ahead. We aim to play an important role in Canadians buying’s always evolving eCommerce behavior. In this growth context, we welcome new clients...

  • Onboarding /recruiting Specialist

    2 months ago

    Montréal, Canada Services de Santé Paraide Inc. Full time

    Paraide Healthcare Inc., a rapidly growing company in the Health Care Industry, is searching for someone bilingual, dynamic, and looking for a new challenge to fill the position of **Onboarding /Recruiting Specialist.** **Onboarding /Recruiting Specialist** **Responsibilities**: - Screening CVs at a high volume - Setting up phone/in-person interviews -...

  • Onboarding Specialist

    4 weeks ago

    Montréal, QC, Canada Groom & Associates(és) Full time €30

    Job Title: Onboarding AgentLocation: Downtown, Montreal, QCStatus: 4 month contract with possibility of permanencySalary: 30.00$ an hour for 20 hours a weekIndustry: Financial ServicesA reputable bank in Montreal is seeking an experienced Onboarding Agent for its recruitment teamon a four-month contract with potential for a permanent role, contingent upon...

  • Onboarding Specialist

    4 weeks ago

    Montréal, QC, Canada Groom & Associates(és) Full time €30

    Job Title: Onboarding AgentLocation: Downtown, Montreal, QCStatus: 4 month contract with possibility of permanencySalary: 30.00$ an hour for 20 hours a weekIndustry: Financial ServicesA reputable bank in Montreal is seeking an experienced Onboarding Agent for its recruitment teamon a four-month contract with potential for a permanent role, contingent upon...

  • Marketplace Seller Onboarding Specialist

    5 days ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Company Description **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Onboarding Specialist

    1 month ago

    Montréal, QC, Canada Groom & Associates(és) Full time

    Job Title: Onboarding Agent Location: Downtown, Montreal, QC Status: 4 month contract with possibility of permanency Salary: 30.00$ an hour for 20 hours a week Industry: Financial Services A reputable bank in Montreal is seeking an experienced Onboarding Agent for its recruitment team on a four-month contract with potential for a permanent role,...

  • Client Experience Specialist

    2 months ago

    Montréal, QC, Canada Jump! Recruteurs Full time

    The Client Experience Specialist reports to the Client Experience Manager and is responsible for organizing new client onboardings and supporting them through their journey to becoming raving fans of the company. They are responsible for answering client needs post sales and being a voice for the client to internal stakeholders to ensure the company...

  • Product Onboarding Specialist

    2 weeks ago

    Montréal, Canada Tempo Software Inc. Full time

    We are looking for an experienced and enthusiastic **Product Onboarding Specialist** to join our Customer Success Team to help our customers be successful and take our customers and company to the next level. **The Role** - Be a Roadmunk product expert. You will focus on the Roadmunk product but may have the opportunity to work with other Tempo products as...

  • Cibc - Client Support Specialist - Commercial

    1 month ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Wealth Management Advisor

    3 weeks ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider. Contract: 6 - 12 months contract Oakville ON / Montreal QC Job Type: Hybrid (3 days from office) The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business development organization. Advisor and...

  • Bilingual Wealth Management Advisor

    4 weeks ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 6 - 12 months contractLocation: Oakville ON / Montreal QCJob Type: Hybrid (3 days from office)Payrate: $32/hr. on T4Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business...

  • Bilingual Wealth Management Advisor

    1 week ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 6 - 12 months contractLocation: Oakville ON / Montreal QCJob Type: Hybrid (3 days from office)Payrate: $32/hr. on T4Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business...

  • Bilingual Wealth Management Advisor

    4 weeks ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 6 - 12 months contractLocation: Oakville ON / Montreal QCJob Type: Hybrid (3 days from office)Payrate: $32/hr. on T4Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business...

  • Bilingual Wealth Management Advisor

    2 weeks ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 6 - 12 months contractLocation: Oakville ON / Montreal QCJob Type: Hybrid (3 days from office)Payrate: $32/hr. on T4Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business...

  • Bilingual Wealth Management Advisor

    2 weeks ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 6 - 12 months contractLocation: Oakville ON / Montreal QCJob Type: Hybrid (3 days from office)Payrate: $32/hr. on T4Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business...

  • Onboarding Specialist

    1 month ago

    Montréal, Canada Groom & Associates(és) Full time

    Job Title: Onboarding AgentLocation: Downtown, Montreal, QCStatus: 4 month contract with possibility of permanencySalary: 30.00$ an hour for 20 hours a weekIndustry: Financial ServicesA reputable bank in Montreal is seeking an experienced Onboarding Agent for its recruitment teamon a four-month contract with potential for a permanent role, contingent upon...

  • Bilingual Wealth Management Advisor

    3 weeks ago

    Montréal, QC, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider. Contract: 6 - 12 months contract Location: Oakville ON / Montreal QC Job Type: Hybrid (3 days from office) Payrate: $32/hr. on T4 Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’...

  • Sr. Sales Support Specialist

    2 months ago

    Montréal, QC, Canada Huntington Distribution Finance - North America Full time

    Summary: The Senior Sales Support Specialist serves as a subject matter expert on HNB-IF Know Your Customer (KYC) requirements and in preparing or reviewing documents for all new and existing customer “complex” ownership structure and non-standard documentation requests. The Sr Specialist will collaborate with Sales Support, Portfolio Management and...

  • Provider Onboarding Coordinator

    3 weeks ago

    Montréal, QC, Canada Circle Medical Technologies, Inc. Full time €52,000 - €63,000

    ABOUT US Circle Medical is the fastest growing telemedicine provider in the US and has seen incredible growth of over 200% per year in each of the previous two years. Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers,...

  • Community Support Specialist

    3 weeks ago

    Montréal, QC, Canada Aylo Careers Full time

    Client Support and Onboarding Specialist Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our...