Account Manager/Manager of Customer Experience

4 weeks ago

Canada Amazon Full time

New Account Manager (Dutch), Belgium Marketplace
Job ID: 2654516 | Amazon Corporate Services Belgium SRL - O42
If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico and Brazil. Amazon also manages a substantial cross-border business, serving customers in more than 100 countries every month with exports from our current websites.
Amazon is looking for an experienced Account Manager to recruit sellers within one or more product families to better serve European customers as part of EU Expansion Team.
The successful candidate will recruit and launch online sellers on Amazon's marketplace and help them expand and grow their businesses by partnering with Amazon. The Account Manager will be responsible for delivering new business growth and maximizing revenue generation across selected product families. As part of the role, the Account Manager will need to analyze sales and traffic data to identify opportunities to help existing sellers succeed in the marketplace and provide competitive knowledge towards the generation of leads to recruit new sellers, both national and international. Likewise, the Account Manager will work with a wide range of internal stakeholders both within and outside the country to support the consolidation of existing and development of new services. The Account Manager will need to work closely with Retail Category Managers to identify long term and short term growth opportunities for each category.
Develop long-term relationships with partners, support them in the integration of their offers and develop ambitious goals for future growth prospects.
· Identify opportunities to improve the Marketplace business for all sellers through scalable solutions and manage the roll-out of these solutions
· Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
· Identify and manage projects to improve customer and seller experience, working closely with internal and external teams]
Fluency in Dutch and English.
· Bachelor’s Degree in Economics, Engineering or related degree required. Post-graduate education is recommended.
· 1-3 years of working experience in management consulting, product management or sales management
· Strong analytical skills (including advanced excel and database analysis) and experience solving analytical problems, either in professional experience (data analysis) or education
· High level of academic achievement at degree level. Experience in retail and/or a technology / eCommerce business preferred but not essential
· Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements
· Experience using Salesforce.com or other CRM tool
· Creative, has initiative, and can constructively advocate on behalf of the customer
An international working environment at one of the most innovative and successful e-commerce providers in the world
· Collaboration with successful online retailers from various industries
· Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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