Manager, Training

2 weeks ago

Toronto ON, Canada Menkes Developments Ltd. Full time

Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its innovative, multi-disciplinary approach and superior design, and is highly regarded as one of the most trusted builders in Toronto, with a strong reputation for quality and customer service excellence. For more information about Menkes, please visit menkes.com and follow us @MenkesLife.

ABOUT THE JOB: Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of training for all Customer Care Teams in accordance with brand standards through the use of adult education principles. The role is also responsible for documenting processes and standardizing customer communications.

If you are a passionate champion of training and development, looking to take the next step in your career in a management capacity, this is the ideal role for you

RESPONSIBILITIES: On a day-to-day basis, the key responsibilities include:

  • Working in collaboration with Customer Care Managers and Team Leads, accomplish defined objectives by assessing requirements, creating and implementing training plans, overseeing progress and resolving obstacles as they emerge.
  • Spearhead process oversight and detect deficiencies, documenting existing procedures with the goal of introducing training to enhance efficiency.
  • Develop innovative learning resources by conducting needs assessments with the goal of implementing effective, engaging training for new hires and continued education for existing Team members.
  • Build trust through strong facilitation and presentation skills to engage the audience.
  • Oversees the management of training curriculum.
  • Partner with external resources to determine suitable training.
  • Cultivate strong partnerships cross-functionally across numerous functions including Construction, Start-up, Property Management, Sales and Décor with the goal of enhancing Customer Care standards.
  • Research in the area of Customer Service by keeping current with industry trends and market conditions.

QUALIFICATIONS: To succeed, candidates must possess the following combination of education, experience and skills:

  • An undergraduate degree in Arts, Business Administration or Education
  • At least 3 years of progressive experience in a similar role with a proven ability to design, develop and execute engaging blended learning programs
  • Experience in the residential construction industry is highly desirable
  • Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset
  • A flexible, upbeat and energetic attitude – a self-starter who can quickly build strong partnerships
  • Capable of taking initiative and making recommendations
  • Superior planning, coordination and prioritization skills
  • Excellent communication skills – both written and oral
  • High degree of proficiency with technology
  • Ability to contribute in a fast-paced, deadline-driven team atmosphere

We offer a competitive compensation package and the opportunity to work with an industry leader.

To apply, please forward your resume to employment@menkes.com and in the subject line please include the name of the following: Manager, Training – Ref #3028. We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

  • Training Manager

    2 months ago

    Toronto, Canada Hospitality Workers Training Centre Full time

    **We are Hiring!** **About Us**: As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career, and by supporting hospitality employers in recruiting and...

  • Training Manager

    1 day ago

    Toronto, Canada Hospitality Workers Training Centre Full time

    **We are Hiring!** **About Us**: As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career, and by supporting hospitality employers in recruiting and...

  • Regional Manager

    17 hours ago

    Toronto, ON, Canada F45 Training Full time

    Company Description F45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. F45 is committed its member base and employees to reach new personal heights. Role Description This is a full-time on-site role as...

  • Engineer In Training

    2 months ago

    Brantford, ON, Canada Anishinabek Employment & Training Services Full time

    The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote self-sufficiency, and foster...

  • Regional Director

    17 hours ago

    Toronto, ON, Canada F45 Training Full time

    Company Description F45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. This is a full-time on-site role as a Regional Manager at F45 Training in Toronto, ON. The Regional Manager will be responsible for...

  • Regional Manager, F45 Training

    1 day ago

    Toronto, Canada F45 Training Yorkville and F45 Toronto Midtown Full time

    **Company Description** F45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. F45 is committed its member base and employees to reach new personal heights. **Role Description** This is a full-time on-site...

  • Supervisor - Training

    5 days ago

    Toronto, Ontario, Canada Anishinabek Employment & Training Services Full time

    107 Hiawatha Drive Michipicoten FN, Ontario P0S1K0 Employment Type Seasonal Job Occupation Type Public Works Supervisor Total Positions 1 Wage 21/hr Hours/Week 37.5 Days of Work n/a Closing Date / Apply By 6/7/2024 Start Date n/a Duties · Provide direct supervision, guidance, and support to the Summer Crew Manage attendance Participate in safety...

  • Manager, Training

    2 weeks ago

    Toronto, ON, Canada Menkes Developments Ltd. Full time

    Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its...

  • Manager, Training

    2 weeks ago

    Toronto, ON, Canada Menkes Developments Ltd. Full time

    Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its...

  • Manager, Training

    2 days ago

    Toronto, ON, Canada Menkes Developments Ltd. Full time

    Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its...

  • Manager, Training

    2 months ago

    Toronto, ON, Canada Menkes Developments Ltd Full time

    Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of...

  • Regional Manager

    17 hours ago

    Toronto, Canada F45 Training Full time

    Company DescriptionF45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. F45 is committed its member base and employees to reach new personal heights.Role DescriptionThis is a full-time on-site role as a...

  • Regional Manager

    16 hours ago

    toronto, Canada F45 Training Full time

    Company DescriptionF45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. F45 is committed its member base and employees to reach new personal heights.Role DescriptionThis is a full-time on-site role as a...

  • Regional Manager

    19 hours ago

    toronto, Canada F45 Training Full time

    Company DescriptionF45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. F45 is committed its member base and employees to reach new personal heights.Role DescriptionThis is a full-time on-site role as a...

  • Regional Manager

    12 minutes ago

    toronto, Canada F45 Training Full time

    Company Description F45 Training is a leading boutique fitness franchise platform and well established in Canada. F45 is a high-intensity interval training (HIIT) workout that offers members a new workout experience each day. F45 is committed its member base and employees to reach new personal heights. Role Description This is a full-time on-site role as a...

  • Bar Manager and Manager-in-Training

    1 week ago

    Toronto, ON, Canada Maxime's Full time

    We're hiring a BAR MANAGER to join our FOH team!!! The BAR MANAGER will be responsible for helping the restaurant exceed service, sales, and profit objectives along with supervising and directing associates in daily work activities. Oversee and manage all bar staff and bar areas of the restaurant Manage staff, providing them with feedback, maintain a...

  • Bar Manager and Manager-in-Training

    1 week ago

    Toronto, ON, Canada Maxime's Full time

    We're hiring a BAR MANAGER to join our FOH team!!! The BAR MANAGER will be responsible for helping the restaurant exceed service, sales, and profit objectives along with supervising and directing associates in daily work activities. Oversee and manage all bar staff and bar areas of the restaurant Manage staff, providing them with feedback, maintain a...

  • Manager, Dealer Training

    2 months ago

    Toronto, ON, Canada Dr. Ing. h.c. F. Porsche AG Full time

    The Dealer Platform Manager will contribute to the omni-channel customer experience for Porsche Cars Canada (PCL), PCL owned entities and for each dealer across the network via integrating key dealer-facing Porsche Systems and approved vendor partners. This position will collaborate with the Manager, Digital Platforms and other key partners including Porsche...

  • Manager - Tamper Training

    4 weeks ago

    Toronto, ON, Canada Canadian Pacific Railway Full time

    Select how often (in days) to receive an alert: Manager - Tamper Training Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout...

  • General Manager

    3 weeks ago

    Toronto, Canada F45 Training Stockyards Full time

    **About F45 Training**: F45 Training is a global fitness community that specializes in high-intensity group workouts. Our mission is to help individuals around the world achieve their fitness goals in a supportive and motivating environment. With a focus on functional fitness, we offer dynamic, results-driven training sessions designed to improve strength,...