Community Relations Coordinator

3 weeks ago


Canada Canadian FiberOptics Full time

Company Profile:

Canadian Fiber Optics Corp is a privately heldspecialty telecommunications company thatdesigns,builds,and operates fiber optic networksto provide high speed internet servicesin rural/remote communities and regions.The Companydeployscore expertise infiber construction andstrategicindustry partnerships to deliver critical fiber infrastructure and high-speed internet servicesto residential,commercial,and industrial customers.From design and constructiontonetworkoperations,totheprovision of end user services, CFOCconnects ruralbusinesses and communities to the world.

Job Summary:

Canadian Fiber Optics Corp. is looking for an energetic, outgoing Customer Service Representative who can exceed our customers’ expectations. Ideally, candidates for this position will be looking for a career rather than a job and have experience in sales, customer service, accounting, and telephone support. We can facilitate many work environments from casual to full time.

Responsibilities:

  • Representing Northern Lights Fiber powered by Canadian Fiber Optics
  • Travel around the Northern Alberta areas we service (Beaverlodge, Wembley, Valleyview, High Prairie)
  • Social media and email interaction with customers
  • Gathering and sharing updates on social media
  • Handing out vital information and updates
  • Providing personalized customer service support
  • Talking and engaging with customers in your day-to-day life
  • Event coordination and hosting
  • Providing customers with tailored internet solutions
  • Ensuring customer satisfaction

Skills:

  • Strong people skills, and a passion to serve customers
  • Excellent verbal and written communication skills English
  • Enjoys working in a team-oriented, collaborative environment
  • Entrepreneurial Spirit, capable of trying new things and making mistakes
  • An outgoing positive attitude

Other Requirements:

Social media profile: Facebook required – LinkedIn, YouTube, Meta platform knowledge an asset
• Live within the travel region, and know your community
• Bring your own device (phone reimbursement)

• Ability to travel within 200km (mileage reimbursement and LOA). Company vehicle may be an option.
• Positive image within your community
• Strong communication skills and problem-solving ability
• Comfortable walking – door to door

  • This position could be full-time, part-time, or casual.
  • Valid Class 5 driver’s license
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