Reservation Manager

2 weeks ago

Saskatchewan, Canada Starhotels Full time

Reservation Manager - Hotel Excelsior, Bologna

Join Starhotels and become part of our Hotel Excelsior in the heart of Bologna.
As a Reservation Manager you will be the main lead in creating a positive experience for our guests during the reservations activities, ensuring that all team members interactions with the guests are authentic and memorable.

Your responsibilities include:
  • Coordinating the activity of the Reservations Department.
  • Motivating the reservations team in order to improve sales and quality of services.
  • Making sure the team is fully informed of all hotel’s rates.
  • Working closely with the revenue team to implement pricing strategy of the property and manage day-to-day optimal room occupancy.
  • Ensuring a good relationship with the front office department.
  • Promoting and overseeing activities of up-selling and cross-selling.
  • Staying updated about hotel services, guest needs, and special events.
  • Ensuring policies and procedures compliance.
Exceed expectations revealing:
  • A unique personality and a true passion for hospitality.
  • Proven experience in the role.
  • Familiarity with Opera PMS.
  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
Embrace global diversity by speaking:
  • Italian – fluently
  • English – fluently
  • Additional languages are a plus.
Unlock a world of benefits including:
  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.
Embrace growth with:
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.
Join us to shape your outstanding career

Send in your application and let's create exceptional memories together.

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