Customer Onboarding

4 days ago

Toronto ON, Canada AutoTrader.ca Full time

Customer Onboarding & Training Specialist

As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role offers a unique opportunity to shape the customer experience and drive business growth. If you thrive in dynamic environments, enjoy leading with autonomy, and have a passion for delivering impactful training initiatives, this role is tailor-made for you.

Key Responsibilities:

1. Training Program Development:

· Design and develop training programs and materials for our platform and products, including user manuals, tutorials, e-learning modules, and webinars.

· Collaborate with product managers, engineers, and other stakeholders to ensure training content is accurate, relevant, and aligned with product updates and company goals.

2. Content Creation:

· Create high-quality training materials, including videos, slides, documentation, and interactive modules.

· Ensure all training content is visually appealing and easy to understand, incorporating best practices in instructional design and adult learning principles.

3. Content Delivery:

· Conduct training sessions for internal teams, clients, and partners through various delivery methods (in-person, virtual, on-demand).

· Utilize a variety of training techniques to accommodate different learning styles and ensure effective knowledge transfer.

· Provide hands-on support and follow-up to ensure participants can effectively use the platforms and products after training.

4. Customer Onboarding Support:

· Assist in the onboarding process of new customers by providing comprehensive training on company platform and products.

· Develop onboarding materials and programs to help new customers quickly acclimate to using the products and services.

· Conduct orientation sessions and ongoing training for new customers to ensure they are fully equipped to utilize the platforms and products effectively.

5. Continuous Improvement:

· Gather feedback from training participants to continually improve training programs and materials.

· Stay updated with the latest industry trends and technologies to ensure training content remains current and competitive.

6. Documentation and Reporting:

· Maintain accurate records of training activities, attendance, and outcomes.

· Prepare reports and presentations on training effectiveness, participant feedback, and areas for improvement.

7. Cross-Functional Collaboration:

· Work closely with the sales, customer support, and product development teams to ensure training programs address all necessary aspects of the platforms and products.

Qualifications:

· The ability to speak and create in French and English fluently.

· Bachelor’s degree in Education, Instructional Design, Information Technology, or equivalent work experience in a related field would be an asset.

· Proven experience in creating and delivering training programs, preferably in a software or technology environment.

· Strong knowledge of instructional design principles and adult learning theories.

· Excellent presentation and communication skills, with the ability to convey complex information in an understandable manner.

· Proficiency with e-learning tools, video creation software, and Learning Management Systems (LMS).

· Strong organizational and project management skills, with the ability to handle multiple projects simultaneously.

· Ability to work independently and as part of a team, with a proactive and self-motivated approach.

  • Customer Onboarding

    2 days ago

    Toronto, ON, Canada AutoTrader.ca Full time

    Customer Onboarding & Training Specialist As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding

    3 days ago

    Toronto, ON, Canada AutoTrader.ca Full time

    Customer Onboarding & Training Specialist As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding Representative

    3 weeks ago

    Toronto, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then Jobber might be the place for you! We're looking for a **Customer Onboarding Representative **to join our Success team! Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform...

  • Customer Onboarding Representative

    1 week ago

    Toronto, Ontario, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then Jobber might be the place for you We're looking for a Customer Onboarding Representative to join our Success teamJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way...

  • Customer Onboarding Specialist

    1 week ago

    Toronto, Canada RELX Full time

    Do you enjoy being the first point of contact of helping our customers? Would you like to be part of a collaborative and supportive team? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve...

  • Customer Success Onboarding Manager

    3 weeks ago

    Toronto, Canada EcoVadis Full time

    Company Description **Work smart, have fun and make an impact!** **EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and...

  • Customer Success, Onboarding

    2 weeks ago

    Toronto, Canada People Corporation Full time

    We are seeking a Customer Success, Onboarding to join Collage HR in Toronto. Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work they set out...

  • Customer Success Onboarding Manager

    1 week ago

    Toronto, Ontario, Canada EcoVadis Full time

    Company DescriptionWork smart, have fun and make an impactEcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical...

  • Customer Onboarding Manager

    1 week ago

    Toronto, Canada Gorgias Full time

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...

  • Customer Onboarding Consultant

    7 days ago

    Toronto, Ontario, Canada Seqera Labs Full time

    Do you want to make meaningful contributions and grow your career at a company with a greater purpose? Join Seqera Labs, and help us deliver the best in class service to our customersIf you're passionate about learning and not afraid of new challenges, then this is the role for you.About the roleThis role requires a blend of technical and some other...

  • Customer Onboarding Specialist

    2 weeks ago

    Toronto, Canada Actionstep Full time

    The Customer Onboarding Specialist is responsible for bringing new firms on to the Soluno product. Working with different people within the Law Firms organization to ensure that the software is configured to the firms needs, the staff has the training available to them on the new software, and that the firm is up and running in a timely fashion. The Customer...

  • Customer Onboarding Manager

    4 weeks ago

    Toronto, Canada KEV Group Full time

    **About KEV** KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV’s easy - to-use web-based software automates the collection, disbursement, and management of student funds, thereby reducing the time it takes to receive and account for all school activity...

  • Customer Onboarding

    4 days ago

    toronto, Canada AutoTrader.ca Full time

    Customer Onboarding & Training SpecialistAs a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding

    3 days ago

    toronto, Canada AutoTrader.ca Full time

    Customer Onboarding & Training Specialist As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding

    4 days ago

    toronto, Canada AutoTrader.ca Full time

    Customer Onboarding & Training SpecialistAs a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding

    3 days ago

    Toronto, Canada AutoTrader.ca Full time

    Customer Onboarding & Training SpecialistAs a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding

    3 days ago

    toronto, Canada AutoTrader.ca Full time

    Customer Onboarding & Training SpecialistAs a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Director, customer onboarding

    1 week ago

    Old Toronto, Ontario, Canada BMO Financial Group Full time

    Date limite pour présenter sa candidature : 06/29/2024Adresse : 33 Dundas Street WestGroupe de famille d'emploi : Solutions clientèleJob Description The Director of Customer Onboarding & Digital Adoption reports to the Head of Everyday Banking Products in Canadian Personal Banking. This role is resp

  • Customer Onboarding Manager

    1 week ago

    Toronto, Canada RamSoft Full time

    **About us** **What are we looking for?** The Customer Onboarding Manager will set up customers for immediate success by facilitating the implementation process for new accounts, add-on features and Integrations with 3rd party systems. As a Customer Onboarding Manager, you will educate new customers, and ensure smooth adoption of our products. RamSoft’s...

  • Onboarding Specialist

    1 week ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Job Title**: Onboarding Specialist **Location**:1243 Islington Ave Floor 2 **Working Hours**: Monday to Friday, 3:00 PM to 11:00 PM **Salary**: $21.50 per hour **Job Overview**: **Key Responsibilities**: **New Customer Onboarding**: - Guide new customers through the onboarding process, ensuring a positive and informative experience. - Provide...