Online Undergraduate Advisor

3 weeks ago


Vancouver BC, Canada The Portfolio Group Full time

Human Resources Advisor Employment Type: Full-Time Permanent
Location: On-site fully near Burrard Station
About the Role: We are currently seeking Human Resources professionals at various levels to join our expanding team. In this role, you will deliver dependable and commercially oriented HR guidance to a diverse clientele over the phone, addressing a wide spectrum of HR inquiries from routine to intricate.

Provide high-quality advice to clients in a timely manner, primarily via phone but occasionally through video conferencing and email.
Handle a range of client inquiries regarding HR issues such as absence management, disciplinary actions, workplace misconduct, terminations, etc.
Furnish clients with relevant information and documentation to aid in the implementation of recommended solutions.
Review client documentation and tailor advice to align with their internal policies and conditions.
Stay abreast of HR and employment legislation through ongoing training initiatives.
Meet established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure prompt resolution of issues.
Accurately document all advice provided using Salesforce and other designated systems.
Birthday off policy.
Enhanced Health and Dental Coverage.
Participation in a Registered Retirement Savings Plan (RRSP) Matching Program.
Convenient downtown location.



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