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Undergraduate Student Support Specialist

1 month ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Undergrad Student Supp 3 (Gr6)

Job Title

Undergraduate Student Support Specialist

Department

Undergraduate Student Academic Advising | Associate Dean Students Portfolio | Faculty of Land and Food Systems

Compensation Range

$3,881.00 - $4,082.00 CAD Monthly

Posting End Date

May 16, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Please include cover letter with resume.

Job Summary

Student Services in the Faculty of Land and Food Systems (LFS) provides comprehensive support for over 1, 800 undergraduate students studying in one of four Bachelor of Science degrees: Bachelor of Science in Applied Biology, Bachelor of Science in Food, Nutrition and Health, Bachelor of Science in Global Resource Systems, and Bachelor of Science in Food and Resource Economics.

This unit ensures undergraduate students in the Faculty meet their full academic, professional and personal potential throughout the course of their academic career. LFS Student Services operates using a strengths-based approach across its academic, engagement and career advising with students and is grounded on values of empathy, collaboration, wellness, inclusivity, and an overall positive student experience.

As a member of the LFS Student Services team, this position provides front-line support, information, and assistance in the resolution of complex issues to current students, prospective students, LFS faculty and the general public regarding admission, basic course planning, student records and registration, and other routine functions supporting LFS students. Refers students to University and Faculty policies and procedures and provides guidance and interpretation to students. This position deals with a wide range of confidential and sensitive information.

This position may evolve and duties may be added or removed in response to updated operational requirements, unit, and Faculty goals. This position requires an individual who is comfortable in an atmosphere that will adapt to meet student needs, and as new technologies or opportunities for improved processes are identified.

Organizational Status

This position works as a member of the LFS Student Services team and reports directly to the Director, Student Academic Services. The incumbent will also receive direction from LFS Academic Advisors, LFS Student Engagement Officer and LFS Career Strategist. This position is expected to work independently under direction from the Director.

Must be familiar with other areas of the university such as Enrolment Services, Student Development and Support Services (Counselling Services, Centre for Student Involvement and Careers, Student Health Services, Centre for Accessibility, AMS, The Centre for Teaching, Learning and Technology, etc.) as many students will need the appropriate referrals once they have come to LFS Student Services.

Work Performed

Student Support
- Knows and understands the complex regulations in the UBC Academic Calendar, online course schedules and other UBC publications. Using this knowledge, along with the Student Information Service Centre (SISC), Student Service Centre (SSC), On-line Advising Management System (OAMS), Degree Navigator (DN), and Canvas, provides accurate information to prospective and current LFS Students, other UBC students who wish to transfer to the Faculty, as well as the general public regarding admission requirements, registration, transfer credit, academic concessions, LFS degree requirements and other basic student matters. Example duties include, but are not limited to, providing advice on how to resolve course planning issues and registration conflicts, creating waitlists, moving students off wait lists as seats become available, determining why a student’s registration is blocked, explaining what students need to do to remove the block, etc.
- Interprets Faculty and University policies and procedures, and provides guidance and interpretation of same to students, faculty, and staff. Assists and guides students in making informed decisions. Informs students what they need to consider when making decisions and the academic implications of their decisions.
- Using the Student Information Service Centre (SISC), exercises judgment to make decisions about whether to add or drop courses, check availability of courses, and obtain or update student information, academic records or Degree Navigator reports.
- Prepares and sends the Newslettuce, the e-newsletter circulated to undergraduate students to keep them informed of important dates and deadlines, events, opportunities and messaging. Ensures content in each edition is accurate and is distributed on a pre-determined schedule, and updates and maintains the subscription mailing lists.

Administrative
- Participates in identifying processes and systems that require improvement, mapping current processes, re-de

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