Remote- Field Services Team Lead

2 weeks ago


Canada Millenilink Full time

Founder & CEO - Millenilink | Hiring top technical talent for organizations on their digital transformation journey
* The ideal candidate should have experience implementing customer services processes for a manufacturing client from a technology and non-technology standpoint*
One of Millenilink’s clients is hiring a Services Lead to help implement various service processes for a global manufacturing client based on industry best practices. These services include various areas including sales services, order management, depot repair, field services, tele-services, depot repair, returns authorization, return order management and more. The successful candidate must have excellent experience implementing these processes based on optimizing for the best customer experience and include people, process and technology as part of their solution recommendations. Experience with Zendesk is an asset.
Experience implementing Service processes for a large manufacturing organization
Process design and implementation experience with sales services, order management, returns processes, field services, tele-services, depot repair and more.
Experience working with the business to understand the requirements and make recommendations based on best practices to improve service levels
Experience implementing Services solutions
Ability to communicate with technology teams, business and senior management
Seniority level Mid-Senior level

Employment type Contract

Job function Information Technology and Consulting
Industries Manufacturing, Business Consulting and Services, and IT Services and IT Consulting
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