Director of Remote Technical Services

4 weeks ago

Toronto ON, Canada Salesforce, Inc. Full time

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Engagement Director - Public Sector - NonFed page is loaded Engagement Director - Public Sector - NonFed
Apply remote type Office - Flexible locations Canada - Toronto time type Full time posted on Posted 2 Days Ago job requisition id JR246956 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. The Engagement Manager (Engagement Director) plays a meaningful role in setting customers up for Success by prescriptively crafting and then leading the execution of large and transformational engagements for our most strategic Public Sector State & Local customers. Engagement Managers serve as a trusted advisor to Salesforce customers, providing mentorship to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer happiness. They are Salesforce platform experts who are accountable for ensuring customer success, business value, and leading the Salesforce Services team assigned to their Public Sector Federal, Provincial, and Local Government accounts to deliver the expected outcomes of the engagement and are internally and externally recognized as a business contributor, industry, and product specialist
Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, and engaging with SMEs across the organization to gain consensus on an acceptable proposal
Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
Proactively mitigate and run critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
A passion and belief in the unique value of professional services in a cloud software company
The consistent track record to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce
Experience in developing and driving project governance methodologies. Demonstrated success engaging at CxO level and representing on Project Steering Committee Executive Boards
10+ years of direct experience delivering and/or overseeing technology solutions and with a minimum of 2 years on the Salesforce Platform
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
5+ years of enterprise-level project or program management experience
Salesforce Application and/or System Architect certifications
Demonstrated technical and/or functional skill, and ability to engage with architects or SMEs into pre-sales activities.
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise transformation strategy, and executive-level requirement gathering sessions
relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial experience
Previous experience leading professional services delivery for a software company (SaaS preferred)
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
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Salesforce welcomes all.
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

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