Client Support Specialist

3 weeks ago

Charlottetown PE, Canada Iwave Information Systems Inc Full time

Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible?

As a Client Support Specialist you will work directly with Non-Profit clients who use iWave to  Fundraise with Confidence We are looking for an excellent communicator who can help us continue building relationships with our users. Join the iWave Family today, and make a meaningful impact for charities and services in communities all around the world 

What You'll Do

  • Provide Client Support, Training & Onboarding 
  • Contribute to the knowledge base and create user-friendly help articles, documentation, tutorials, videos, guides, etc.
  • Work with the onboarding team bringing best in class 1:1 training to our amazing clients.
  • Provide technical support for iWave products via tickets, phone and chat.
  • Apply analytical skills and technical knowledge to solve user and product problems ranging from simple to complex.
  • Prioritize issues based on severity and customer impact.
  • Maintain product knowledge of new functionality and compliance changes.
  • Improve client experience, perception, and satisfaction.
  • Other duties, as required.

What We're Looking For

  • 5+ years work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
  • Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people
  • Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
  • Excellent time management and prioritization skills in continually changing work environment
  • Experience and understanding of cloud-based solutions (SaaS)
  • Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done
  • This is an in-office/onsite role at our headquarters in Prince Edward Island
  • Applicants must be located in PEI

We are 'Great Place to Work' certified and offer so many great benefits, rewards and perks We can't wait to speak with you

#J-18808-Ljbffr

  • SUPPORT SPECIALIST

    3 days ago

    Charlottetown, PE, Canada Ricoh Americas Corporation Full time

    Senior Print Support Specialist (1-year contract) This is a hybrid position, full-time, Monday-Friday, 1-year contract.  The Senior Print Support Specialist is the primary contact for solutions and services for accounts supported by a Device Management Control Center, a territory of Managed Document Services accounts or an account that has a need of a...

  • Senior Print Support Specialist

    3 days ago

    Charlottetown, PE, Canada Ricoh Americas Corporation Full time

    Senior Print Support Specialist (1-year contract) This is a hybrid position, full-time, Monday-Friday, 1-year contract.  The Senior Print Support Specialist is the primary contact for solutions and services for accounts supported by a Device Management Control Center, a territory of Managed Document Services accounts or an account that has a need of a...

  • Client Support Specialist

    3 weeks ago

    Charlottetown, Canada Iwave Information Systems Inc Full time

    Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible? As a Client Support Specialist you will work directly with Non-Profit clients who use iWave to Fundraise with Confidence!  We are looking...

  • Client Support Specialist

    3 weeks ago

    Charlottetown, Canada Iwave Information Systems Inc Full time

    Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible? As a Client Support Specialist you will work directly with Non-Profit clients who use iWave to Fundraise with Confidence!  We are looking...

  • Client Support Specialist

    4 weeks ago

    Charlottetown, Canada Iwave Information Systems Inc Full time

    Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible? As a Client Support Specialist you will work directly with Non-Profit clients who use iWave to Fundraise with Confidence!  We are looking...

  • Project Manager

    11 hours ago

    Charlottetown, PE, Canada Health PEI Full time

    *Position: *Project Manager (Employee Experience Specialist)*FTE: *Permanent, Full-Time*Department:* Health PEI, Human Resources*Location:* Charlottetown/ Hybrid*Salary: *$37.89 - $47.37 Per Hour*Start Date/Term Length:* Commencing Immediatley*About The Position:*The Project Manager (Employee Experience Specialist) reports to the Director HR Analytics,...

  • Project Manager

    1 day ago

    Charlottetown, PE, Canada Health PEI Full time

    *Position: *Project Manager (Employee Experience Specialist)*FTE: *Permanent, Full-Time *Department:* Health PEI, Human Resources *Location:* Charlottetown/ Hybrid *Salary: *$37.89 - $47.37 Per Hour *Start Date/Term Length:* Commencing Immediatley *About The Position:* The Project Manager (Employee Experience Specialist) reports to the Director HR Analytics,...

  • Project Manager

    1 day ago

    Charlottetown, PE, Canada Health PEI Full time

    *Position: *Project Manager (Employee Experience Specialist)*FTE: *Permanent, Full-Time *Department:* Health PEI, Human Resources *Location:* Charlottetown/ Hybrid *Salary: *$37.89 - $47.37 Per Hour *Start Date/Term Length:* Commencing Immediatley *About The Position:* The Project Manager (Employee Experience Specialist) reports to the Director HR Analytics,...

  • Senior Print Support Specialist

    4 days ago

    Charlottetown, Canada Ricoh Americas Corporation Full time

    Senior Print Support Specialist (1-year contract) This is a hybrid position, full-time, Monday-Friday, 1-year contract.  The Senior Print Support Specialist is the primary contact for solutions and services for accounts supported by a Device Management Control Center, a territory of Managed Document Services accounts or an account that has a need of a...

  • Senior Print Support Specialist

    4 days ago

    Charlottetown, Canada Ricoh Americas Corporation Full time

    Senior Print Support Specialist (1-year contract) This is a hybrid position, full-time, Monday-Friday, 1-year contract.  The Senior Print Support Specialist is the primary contact for solutions and services for accounts supported by a Device Management Control Center, a territory of Managed Document Services accounts or an account that has a need of a...

  • Senior Print Support Specialist

    3 days ago

    Charlottetown, Canada Ricoh Americas Corporation Full time

    Senior Print Support Specialist (1-year contract) This is a hybrid position, full-time, Monday-Friday, 1-year contract.  The Senior Print Support Specialist is the primary contact for solutions and services for accounts supported by a Device Management Control Center, a territory of Managed Document Services accounts or an account that has a need of a...

  • CodeMasters Agency: Digital Marketing Manager

    3 weeks ago

    Charlottetown, PE, Canada Philpar Full time

    CodeMasters Agency: Digital Marketing Manager Company Description CodeMasters Agency is a company that provides solutions to businesses looking to establish, enhance and expand their online presence. Customer satisfaction is our top priority, and we aim to exceed the expectations of our most demanding clients. Our dedication towards customer satisfaction...

  • Startup Marketing Lead | Full time, Remote

    3 weeks ago

    Charlottetown, PE, Canada Philpar Full time

    This position is remote, but Toronto-based for occasional meetups. Company Overview: At our brand-new startup, we're embarking on an exciting journey to redefine entrepreneurship in the digital age. We're committed to providing cutting-edge solutions that empower businesses to thrive in a rapidly changing landscape. We're currently seeking a dynamic...

  • Online Marketing Manager Content

    3 weeks ago

    Charlottetown, PE, Canada Philpar Full time

    CodeMasters Agency: Digital Marketing Manager CodeMasters Agency is a company that provides solutions to businesses looking to establish, enhance and expand their online presence. We are looking for a highly skilled Digital Marketing Manager with expertise in social media, content creation, and email marketing. This vital role involves crafting and...

  • Patient Services Coordinator

    7 days ago

    Charlottetown, PE, Canada docbraces Full time

    docbraces Charlottetown has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our team. Canadian Orthodontic Partners provides support services to our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service...

  • Patient Services Coordinator

    6 days ago

    Charlottetown, PE, Canada docbraces Full time

    docbraces Charlottetown has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our team. Canadian Orthodontic Partners provides support services to our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service...

  • Patient Service Coordinator

    6 days ago

    Charlottetown, PE, Canada docbraces Full time

    Company Overview:docbraces Charlottetown has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our team. Canadian Orthodontic Partners provides support services to our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care...

  • Patient Service Coordinator

    7 days ago

    Charlottetown, PE, Canada docbraces Full time

    Company Overview:docbraces Charlottetown has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our team. Canadian Orthodontic Partners provides support services to our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care...

  • Oracle Fusion Cloud Configuration Specialist

    3 weeks ago

    Charlottetown, Canada Iron Systems Full time

    Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support...

  • Patient Service Coordinator

    7 days ago

    Charlottetown, PE, Canada docbraces Full time

    Company Overview: docbraces Charlottetown has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our team. Canadian Orthodontic Partners provides support services to our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care...