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Customer Service Representative

4 months ago

Canada Rite Way Freight Ltd. Full time

This position is open to candidates across Canada and is fully remote. Only candidates with industry experience will be considered. Who We AreRite Way Freight is a brokerage firm dedicated to providing top-quality freight delivery services across Canada and the USA. The inspiration behind Rite Way: to provide quality service to our diverse customer base and our unique team. Our priority is to foster long-term relationships with everyone we partner with because, at our core, we value people. Our success has been routed in this and that’s why we are in a high-growth period, looking to expand our team. The Role: Customer Service RepresentativeThe Customer Service Representative (CSR) is the person at the center of all the action. With your proactive approach to challenges, the CSR recognizes current customer needs for our service. You are the visual interface of the company and nurture relationships with our client base.What You Will DoHelp manage current customer accounts.Deal with inbound and outbound emails and calls.Maintain relationships with carriers and customers.Provide exceptional customer service to customers and carriers.Solve customer and carrier problems and help resolve issues.Provide shipment quotes for customers and set up shipments as required by customers.Excellent multitasking skills within their work space as well as computer software programs.Be a professional representative of our company that other employees look up to.What You Offer2+ years within the third-party logistics (3PL) industry in a similar role. For a senior title, must have 4+ years of relevant experience and the skill-set to prove itExcellent communication skills both in English (written and oral); French a bonus but not requiredAn Intrapreneurial spirit and integrity; words matter and so do results