Senior Account Management Lead
4 weeks ago
Incident Response Lead drives the investigation, assessment, reporting and remediation of incidents involving personal information of WM patients, customers and associates under the federal and provincial private sector laws as well as those governing health privacy. Oversee the entire process of incident identification, containment, investigation, analysis and recovery, working closely with local and global business partners, investigators and legal to drive the process and ensure timely conclusion of cases, proper and timely notice and regulatory reporting, and reasonable remediation of the identified gaps.
develop and/or maintain the Incident Response Plan, relevant standards and controls, general and customized training and awareness content; implement process remediations and simplifications, drive automation of routine tasks and program KPI and KRI tracking.
Direct other breach response activities as required, including assisting with management of service providers, and crisis management assistance.
Proficiency in managing data privacy and information security incident containment and remediation, and breach-related notification and reporting within a medium to large organization
NIST CSF, ISO 27001) and cybersecurity and data privacy laws/regulations (e.g. Demonstrates ability to articulate privacy and security issues, analysis and remediation steps to business stakeholders and effective presentation, process understanding and gap analysis
Proven ability to effectively influence a multi-faceted workforce during situations with senior leader visibility, prioritize multiple tasks, details and activities in a time sensitive and high-pressure environment, judgment in making and owning process decisions while being sensitive to organizational needs
Experience in managing the change process and conducting ad-hoc meetings as required
Proven experience in compliance, governance and/or accountability management
University degree in law, IT service management, or a related field
Familiarity with OneTrust and other incident monitoring and reporting tools, CIPP/C and/or CIPM certification.
Proficiency in French a plus
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
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