Guest Service Agent

4 weeks ago


Canada Collage HR Full time

Guest Services Agent - Staff Housing Available
Whistler’s leading Vacation Rental Management company, Whistler Platinum, is hunting for an amazing person to join our growing team

Access to free golf at Big Sky and Fairmont golf courses throughout the summer
Full-time employees will be eligible to join the extended medical plan (Health, Dental, Life Insurance, Short Term Disability)
Flexible work schedule to enjoy the Whistler lifestyle
Founded in 2000, Whistler Platinum provides homeowners and guests with unrivalled property management, vacation planning, and personalized concierge services. In this fun and dynamic role, we are looking for a Guest Services Agent to assist guests in selecting their Whistler dream vacation; you will walk them through the process of selecting the perfect home, booking lift tickets, ski rentals and lessons, arranging grocery delivery or private chefs - and whatever else they may need. You are their vacation planning ‘specialist’ - that knowledgeable voice when our owners and guests are in-resort and require assistance. At times, you will also meet guests at their vacation home to provide an in-person home orientation to help them settle in upon arrival.
Assist guests in arranging all the exciting activities Whistler offers, such as ski school, equipment rentals, activities, restaurant bookings and transportation options.
Be the “go-to” when guests have questions about home specifics, rates, availability and other reservation queries such as booking policies and procedures
A willingness to learn about Whistler and all the local activities available
Excellent command of the English language - written and verbal. Other languages are an asset.
Previous guest service, reservations or concierge experience is an asset
Excellent phone manner
Valid Driver's Licence that can be transferred to a BC Driver's License
Visa and Driving Requirements: You must be legally eligible to work in Canada. You must have a driving license that is or can be transferred to, a BC driving license. Only applicants satisfying both of these requirements will be considered.
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