Customer Success Executive, Oracle

4 weeks ago

Toronto ON, Canada cohere.com Full time

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that a diverse range of perspectives is a requirement for building great products.
As we continue expanding our operations, we seek a Customer Success Executive, Oracle to join our dynamic team. The Customer Success Executive will have a strong product background in the Oracle domain, enabling them to understand our client's needs and drive successful outcomes.
The ideal candidate will have extensive experience in customer success or account management, preferably in the SaaS or AI industry. They should be well-versed in the Oracle ecosystem and have a proven track record of building strong, long-lasting client relationships.
As a Customer Success Executive, you will:
- Manage the relationship with Oracle Fusion, Netsuite, and other Oracle applications, requiring comprehensive knowledge of the Oracle ecosystem and navigating all aspects of the partnership.
- Develop a deep understanding of Oracle’s needs and provide input on their GenAI feature/functionality roadmap based on your general product management experience
- Remove barriers and accelerate time to deployment by collaborating with Cohere and Oracle teams
- Build enduring, trusted advisor relationships with Oracle, ensuring their long-term satisfaction and success
- Champion Oracle’s perspective: gather insights and communicate them effectively to drive product, sales, and engineering strategies
- Conduct QBRs, identify growth opportunities, manage contract negotiations, and collaborate with product teams
8+ years of experience in customer success experience working with a technical enterprise product/solution
- Deep product background in the Oracle domain, with a strong understanding of Oracle products and services
- Exceptional communication skills: you listen effectively and can articulate complex technical concepts to non-technical audiences
- A solutions engineering skillset, including familiarity with APIs, Python, and model-serving
We value and celebrate diversity and strive to create an inclusive work environment for all. Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend
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