Executive Customer Success Manager

3 weeks ago

Toronto ON, Canada Sales Talent Agency Inc. Full time €120,000

Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. Enterprise Customer Success Manager
As a senior member of the Customer Success team, this person will oversee a select book of some of the largest global Enterprise Customers
Primary focus will be to drive net retention revenue, including expansion and building customer relationships
A primary focus will be to drive net retention revenue through proactive and ongoing customer engagement
Expansion & Growth: Identifying opportunities for upselling, cross-selling and expanding the customer usage of products while acting as the trusted advisor to ensure the product is exceeding clients objectives and facilitating the introduction and implementation of new features and capabilities
Conducting regular check-ins, training sessions and business reviews to drive product adoption + gain a deep understanding of the customers goals and objectives + Translate product features and capabilities into tangible results
Key deliverables and KPI's measured on include net retention + expansion
Note: This role requires candidates to work out of a office in Liberty Village 3x per week
Holidays
3+ years of CS experience working in an environment where you've been exposed to MM accounts
Must be able to work out of an office 3x per week

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